Technical Support Manager
13 hours ago
Job Title: 2nd Line Support Engineer
Location: Newcastle, Tyne and Wear
Job Type: Full-time, Permanent
Salary: £50,000 - £65,000 per annum
About the Role
We are seeking a highly skilled and experienced 2nd Line Support Engineer to join our team at CV-Library in Newcastle, Tyne and Wear. The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and leading by example as a senior member of the team.
Your Key Responsibilities
- Provide technical support to customers via phone, email, and remote access
- Troubleshoot and resolve complex technical issues
- Lead by example as a senior member of the team
- Collaborate with other teams to ensure seamless delivery of services
- Continuously develop and maintain knowledge of technology solutions and best practices
Requirements
- A minimum of 2 years' experience in a customer-facing IT support role
- Excellent technical skills and knowledge of the Microsoft stack of technology
- Strong leadership and communication skills
- The ability to work effectively in a fast-paced environment
- ITIL process awareness and certification is desirable but not essential
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