Technical Support Manager

13 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

Job Title: 2nd Line Support Engineer

Location: Newcastle, Tyne and Wear

Job Type: Full-time, Permanent

Salary: £50,000 - £65,000 per annum

About the Role

We are seeking a highly skilled and experienced 2nd Line Support Engineer to join our team at CV-Library in Newcastle, Tyne and Wear. The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and leading by example as a senior member of the team.

Your Key Responsibilities

  • Provide technical support to customers via phone, email, and remote access
  • Troubleshoot and resolve complex technical issues
  • Lead by example as a senior member of the team
  • Collaborate with other teams to ensure seamless delivery of services
  • Continuously develop and maintain knowledge of technology solutions and best practices

Requirements

  • A minimum of 2 years' experience in a customer-facing IT support role
  • Excellent technical skills and knowledge of the Microsoft stack of technology
  • Strong leadership and communication skills
  • The ability to work effectively in a fast-paced environment
  • ITIL process awareness and certification is desirable but not essential
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