Technical Support Specialist

4 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at MTrec Ltd Commercial. The successful candidate will be responsible for delivering exceptional customer service standards, working with an international blue-chip customer base in Newcastle.

The role involves providing technical support and troubleshooting services to ensure excellent customer experience. Key responsibilities include:

  • Delivering excellent customer service standards at all times.
  • Supporting and embracing change with a positive 'can do' approach.
  • Providing comprehensive product and service training to team members.
  • Recognising opportunities to 'add value' to customer relationships by identifying revenue growth opportunities.

The ideal candidate will have exceptional communication and organisational skills, ability to follow through and manage a larger workload, as well as troubleshooting and technical support experience.

We offer a competitive salary of £30,000 - £35,000 per annum, depending on experience, plus hybrid working available and a great working environment.



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