Technical Support Specialist

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

Job Description

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We are seeking a highly skilled Field Service Technician to join our team in the Northeast. As a key member of our service and installation network, you will be responsible for managing technical queries, attending internal and customer reviews, and providing technical support to ensure ongoing product reliability.

About the Company

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Mtrec Ltd Technical is a leading provider of bespoke product manufacturing solutions. Our industry-leading client boasts a unique product range and state-of-the-art services in the heart of the Northeast.

Responsibilities

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  • Act as the primary point of contact for technical and reliability queries within and without the framework of the SLA.
  • Manage the flow of information and close out of issues through the JIRA helpdesk.
  • Attend scheduled internal and customer reviews.
  • Support engineering change requests in a timely manner to ensure ongoing support for product in the field.
  • Provide technical support and use problem-solving techniques to diagnose, troubleshoot, identify, and resolve system, hardware, and software issues.
  • Support Production in the repair process when necessary or when there is no field service work to meet On-Time Delivery (OTD) targets.

Requirements

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To succeed in this role, you will require:

  • Experience in discussing technical issues and offering technical support directly to clients.
  • Experience in conducting technical analysis of products and evaluating compliance against test specifications.
  • Good oral, interpersonal, and written communication skills.
  • Able to work in a team environment and build relationships.
  • Initiative-taking with a can-do attitude and thirst to continuously develop and learn.
  • Diligent and able to apply a logical and common-sense approach to activities.

Salary and Benefits

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The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience. You will also receive company pension contributions, overtime opportunities, and ongoing training and development.



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