Technical Support Professional

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hobson Prior Full time

Job Summary: We are seeking an experienced Product Support Specialist to join our team at Hobson Prior. As a key member of our life sciences recruitment team, you will provide technical and scientific support for tissue diagnostics instruments and reagents, working closely with customers and internal teams to deliver exceptional results.

Responsibilities:

  • Provide Technical Support: Offer expert advice and guidance to customers on the use and maintenance of our products, responding to queries via phone, email, or in-person visits.
  • Instrument Installation and Validation: Ensure that new instruments are installed and validated to the highest standards, meeting the required specifications and quality control procedures.
  • Support Cellular Pathology Instruments: Troubleshoot and resolve issues with cellular pathology instruments and digital pathology solutions, collaborating with internal teams and customers to deliver seamless support.
  • Schedule and Manage Workload: Plan and manage your own work schedule and travel arrangements, including domestic and international trips as required, to meet business needs and customer demands.

Requirements:

  • Degree in Biomedical Science: A degree in biomedical science or a related field is essential, with a strong background in clinical histopathology and IHC techniques.
  • Laboratory Experience: Previous experience working in a laboratory setting, preferably in a role involving technical support or instrumentation, is highly desirable.
  • Quality Control Procedures: Familiarity with good laboratory practices and cellular pathology processes, including knowledge of quality control procedures and regulatory requirements.
  • Customer Service: Strong customer service skills and ability to work independently, with excellent communication and interpersonal skills.
  • Travel Requirements: Ability to travel as required, both domestically and internationally, for customer visits, training, and other business needs.

About Us: Hobson Prior is a leading life sciences recruiter that specializes in placing top talent in the industry. Our team of experts has a deep understanding of the life sciences sector and is dedicated to delivering exceptional recruitment services to our clients and candidates.



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