Technical Support Specialist
14 hours ago
About MTrec Ltd Technical
We are a leading product manufacturing client seeking an experienced service technician to join our vast service and installation network.
The Job You Will Do:
- Act as the client point of contact for technical and reliability queries within and without the framework of the SLA.
- Manage the flow of information and close out of issues through the JIRA helpdesk.
- Attend scheduled internal and customer reviews.
- Work with client and internal functions to proactively identify positive and negative trends relating to performance and reliability through RMA data and field performance.
- Support engineering change requests in a timely manner to ensure ongoing support for product in the field.
- Provide technical support and use problem solving techniques to diagnose, troubleshoot, identify and where possible resolve system, hardware, and software issues either on site or at customer location.
- Support Production in the repair process when necessary, or when there is no field service work, to meet On Time Delivery (OTD) targets.
Your Skills and Qualifications:
- Experience in discussing technical issues and offering technical support directly to clients.
- Experience in conducting technical analysis of products and evaluating compliance and non-compliance against test specification.
- Good oral, interpersonal, and written communication skills.
- Able to work in team environment and build relationships.
- Initiative-taking with a can-do attitude and thirst to continuously develop and learn.
- Diligent and able to apply a logical and common-sense approach to activities.
What We Offer:
- Estimated salary: £40,000 - £60,000 per annum, depending on experience.
- Overtime available.
- Company Pension contributions.
- Permanent Day shift.
- Ongoing Training and development.
- A fantastic working environment.
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