Technical Support Specialist

12 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom In Technology Group Full time

About the Role:

As a Technical Support Specialist at In Technology Group, you will be part of our dedicated team that provides exceptional support to our clients. This is an exciting opportunity for an energetic and proactive individual who is passionate about delivering top-notch technical solutions.

Key Responsibilities:

  • Providing timely and effective support to clients through ticket requests, onsite visits, and collaborative efforts with colleagues.
  • Maintaining and supporting client infrastructure, ensuring seamless operations and minimizing downtime.
  • Leveraging expertise in Active Directory, Office 365, VMWare, and other technologies to troubleshoot issues and resolve complex problems.
  • Collaborating with colleagues to identify and implement process improvements, enhancing overall team efficiency and effectiveness.

Tech Stack:

  • Active Directory
  • Office 365
  • VMWare
  • Networks: Maintenance, configuration, administration
  • Disaster Recovery
  • Server Support
  • Hardware troubleshooting

Benefits Package:

  • Company pension
  • Free on-site parking
  • Discounted or free food provided
  • Cycle-to-work scheme
  • Sick pay
  • Life insurance
  • Casual dress

Average Salary: £27,000 - £33,000 per annum



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