Technical Support Specialist
3 days ago
**Job Title:** Technical Support Specialist
**Company Overview:** MTrec Ltd Commercial is a well-established Technology company based in Newcastle, supporting an international blue-chip customer base.
**Salary Range:** £25,000 - £35,000 per annum (dependent on experience)
**Job Description:As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers. This includes troubleshooting and resolving technical issues, providing product information and training, and working collaboratively with the sales team to identify new business opportunities.
The ideal candidate will have excellent communication and problem-solving skills, as well as a proven ability to work in a fast-paced environment.
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues in a timely and professional manner
- Work collaboratively with the sales team to identify new business opportunities
- Provide product information and training to customers
To be successful in this role, you will need:
- Exceptional communication and problem-solving skills
- A proven ability to work in a fast-paced environment
- Excellent technical knowledge of software and hardware products
- A degree in Computer Science or related field (or equivalent experience)
We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.
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