IT Technical Support Specialist

9 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full time

Job Summary:

We are seeking a skilled IT Technical Support Specialist to join our team at Senitor Associates. This is an exciting opportunity for a talented individual to provide exceptional technical support and services to our clients.

About the Role:

The successful candidate will serve as the first point of contact for telephone inquiries from contractual clients, logging tickets and gathering details about issues. They will triage incidents during calls to identify the root cause of issues and provide first-time fixes whenever possible.

Main Responsibilities:

  • Serve as the primary contact for client inquiries, providing timely and effective solutions to technical problems.
  • Triage incidents to diagnose and resolve issues efficiently.
  • Deliver outstanding customer service, acting as the voice of the company.
  • Log tickets in the support system and escalate issues to second and third-line support when necessary.
  • Adhere to service level agreements (SLAs) for both phone and email support.
  • Manage and resolve issues promptly and efficiently.
  • Stay up-to-date with the latest technologies and tools, including Active Directory and O365.

Requirements:

To be successful in this role, you will need:

  • A strong background in IT support and troubleshooting.
  • Excellent communication and interpersonal skills.
  • The ability to work effectively in a fast-paced environment.
  • Knowledge of Windows 10 and 11, Apple OS, and other relevant technologies.

About Us:

Senitor Associates is a leading provider of technology solutions, dedicated to delivering high-quality business services tailored to our customers' specific needs. We offer a range of services, including Managed IT and Telephony, Document Management Systems, and Printers.

What We Offer:

In return for your hard work and dedication, we offer a competitive salary of £28-30K, depending on experience. You will also have the opportunity to develop your skills and knowledge in a supportive and dynamic environment.



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