Technical Support Specialist
1 day ago
Job Overview:
CV-Library, a leading job search platform, is seeking an experienced Technical Support Advisor to join our team in Newcastle. The successful candidate will have excellent communication and problem-solving skills, as well as experience in troubleshooting and technical support.
Key Responsibilities:
- To provide exceptional customer service and support via phone, email, and other channels.
- To troubleshoot and resolve technical issues in a timely and efficient manner.
- To maintain accurate records of customer interactions and resolutions.
- To work collaboratively with the team to achieve goals and objectives.
Requirements:
- Degree in a relevant field (e.g., Computer Science, Engineering)
- At least 2 years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong knowledge of computer systems and hardware
Salary and Benefits:
- A competitive salary: £28,500 per annum
- A comprehensive benefits package including health insurance, pension scheme, and paid time off
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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