Technical Support Professional

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SS&C Full time
Job Summary

We are looking for a skilled Platform Administration Expert to join our team as a Digital Inclusion Support Officer. The successful candidate will provide first-line support to Fund Administration teams, assist users with platform navigation, and troubleshoot issues.

The ideal candidate will have a strong understanding of financial platforms and related technologies, excellent problem-solving skills, and the ability to work independently and as part of a team.

The salary range for this position is approximately $100,000 - $130,000 per annum, depending on location and experience.

Key Responsibilities:
  • Provide first-line support to Fund Administration teams.
  • Assist users with platform navigation, functionality, and troubleshooting.
  • Monitor platform performance and proactively address potential issues.
  • Maintain accurate records of support activities, system configurations, and procedures.
Requirements:
  • Proven experience in a technical support or platform administration role.
  • Strong understanding of financial platforms and related technologies.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.


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