Service Delivery Excellence Lead

2 days ago


Bristol, Bristol, United Kingdom Civil Service Jobs Full time

The Service Delivery Excellence Lead oversees the development and implementation of strategies to enhance the delivery of business services across the organization. This involves leading multi-disciplinary teams in delivering end-to-end services, ensuring operational excellence and best practices are adopted.

Key Responsibilities
  • Mature the Business Services Portal: Enhance the new business portal to provide a seamless experience for employees, with a single point of entry for queries and efficient multi-disciplinary handling behind the scenes.
  • Enhance Digital Live Services: Deliver resilient, safe, and secure IT services for critical business systems, maintaining and improving services (approximately 100) in line with MOD enterprise direction, while ensuring cost-effectiveness and customer satisfaction.
  • Deliver Estates Planning: Oversee the 10-year funded estates plan, working with Defence Infrastructure Organisation (DIO) and multiple providers, taking risk-based judgements on budget allocation, and addressing backlogs of security infrastructure and lifecycle replacement.
  • Role Model a 'Service Delivery' Mindset: Direct continuous improvement of services across the portfolio, promoting a 'One Defence' mindset, and collaborating with stakeholders to drive service excellence.

 

Benefits
  •  Competitive salary range: £60,000 - £80,000 per annum.
  • A dynamic and challenging work environment.
  • Ongoing opportunities for professional development and growth.


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