IT Service Delivery Manager
4 weeks ago
Diligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. We're seeking a skilled IT Service Delivery Manager to join our team, driving the delivery of IT services across multiple clients and ensuring high levels of customer satisfaction and operational efficiency.
Key Responsibilities- Oversee the end-to-end delivery of IT services, ensuring compliance with service level agreements (SLAs) and driving continuous improvement.
- Manage relationships with internal teams, clients, and third-party suppliers, ensuring that services are delivered to the highest standards.
- Ensure effective communication with internal and external stakeholders, fostering strong relationships and driving business growth.
- Manage budgets and resources to ensure cost-effective delivery of services, aligning with Diligenta's vision of being a best-in-class provider.
- Apply ITIL-based best practices to optimize service delivery processes, ensuring seamless execution and continuous improvement.
- Proven experience as an IT Service Delivery Manager or similar role, ideally within a BPO or financial services environment.
- Experience leading service delivery with large teams, driving results and growth.
- Strong knowledge of IT languages and Life & Pensions Industry, with a focus on delivering exceptional customer experiences.
- Excellent communication and relationship-building skills, with the ability to manage multiple priorities and stakeholders in a dynamic environment.
-
Service Delivery Director
4 weeks ago
Bristol, Bristol, United Kingdom Civil Service Jobs Full timeThe Director of Service Management is responsible for leading multi-disciplinary teams delivering end-to-end services for 12,000 people. The role involves ensuring an operationally excellent approach, harnessing best practices from comparable organizations, and mature the Business Services Portal to provide a single point of entry for queries.The Director...
-
Engineering Project Manager
3 weeks ago
Bristol, Bristol, United Kingdom Submarine Delivery Agency Full timeAbout the RoleWe are seeking an experienced Engineering Project Manager to join our team at the Submarine Delivery Agency. As a key member of our team, you will be responsible for managing the delivery of all engineering aspects in your area of responsibility.Key ResponsibilitiesManage the delivery of all engineering aspects in area of responsibility as...
-
Service Delivery Excellence Lead
2 days ago
Bristol, Bristol, United Kingdom Civil Service Jobs Full timeThe Service Delivery Excellence Lead oversees the development and implementation of strategies to enhance the delivery of business services across the organization. This involves leading multi-disciplinary teams in delivering end-to-end services, ensuring operational excellence and best practices are adopted.Key ResponsibilitiesMature the Business Services...
-
Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom TwinStream Full timeContract (outside of IR35)TwinStream is a business that provides technical excellence and exceptional service to its clients. We are seeking a Service Delivery Manager to manage the provision of an early-life Cross Domain Service for a Government customer.The Service Delivery Manager will be responsible for the day-to-day management of the service, working...
-
IT Service Delivery Manager
3 weeks ago
Bristol, Bristol, United Kingdom Diligenta Full timeIT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will be responsible for ensuring high levels of customer satisfaction and operational efficiency. Key...
-
IT Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom Diligenta Full timeIT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will ensure high levels of customer satisfaction and operational efficiency, managing service...
-
IT Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom Diligenta Full timeAbout the RoleDiligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients.You will be responsible for ensuring high levels of customer satisfaction and operational efficiency. This will involve managing service...
-
IT Service Delivery Manager
3 weeks ago
Bristol, Bristol, United Kingdom Diligenta Full timeIT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will be responsible for ensuring high levels of customer satisfaction and operational efficiency. Key...
-
IT Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom Diligenta Full timeIT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will be responsible for ensuring high levels of customer satisfaction and operational efficiency. Key...
-
Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom Twinstream Full timeService Delivery ManagerTwinStream is seeking a highly skilled Service Delivery Manager to oversee the provision of an early-life Cross Domain Service for a Government customer.The successful candidate will be responsible for managing a team of up to 10 engineers to support the cross-domain system, ensuring timely response to incidents, and coordinating work...
-
Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom TSB Bank plc Full timeJob Title: Service Delivery ManagerRole: Service Delivery Manager (12 Month Fixed Term Contract)Function: CIOSalary: From £44,500 (Non London) & £52,300 (London) + excellent benefitsLocation: Hybrid working/Flexible across our key sitesJob Summary:We are seeking a highly skilled Service Delivery Manager to join our team. The successful candidate will be...
-
IT Service Delivery Manager
3 weeks ago
Bristol, Bristol, United Kingdom GCS Ltd Full timeJob Overview:As the Service Delivery Manager, you will be responsible for overseeing and ensuring efficient delivery of client solutions as part of the managed service function. This role requires strong knowledge of ITSM practices and a good understanding of the technical aspects of the solutions.Key Responsibilities:Oversee the delivery of client...
-
Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom TSB Bank plc Full timeService Delivery Manager Role OverviewAt TSB Bank plc, we're transforming the service we provide our customers, and technology will be at the forefront of that change. As a Service Delivery Manager, you'll play a key role in ensuring the delivery of IT services aligns with the needs of the business.Key Responsibilities Manage relationships with business...
-
Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom BJSS Full timeAbout the RoleBJSS is seeking a skilled Service Delivery Manager to lead our Managed Service team in delivering exceptional service to our clients. As a Service Delivery Manager, you will be responsible for building strong client relationships, managing day-to-day operations, and ensuring client-reported issues are resolved in line with our documented...
-
Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom PA Consulting Full timeAbout the RoleWe are seeking a skilled Service Delivery Manager to join our team at PA Consulting. As a Service Delivery Manager, you will be responsible for maintaining and improving the services we support to maintain client satisfaction.Key responsibilities include contributing to the Incident Management, Service Request, and Escalation processes,...
-
Service Delivery Manager
3 weeks ago
Bristol, Bristol, United Kingdom PA Consulting Full timeAbout the RoleThe Service Delivery Manager at PA Consulting will be responsible for maintaining and improving the services we support to maintain client satisfaction. This includes ensuring issues are addressed within defined SLAs, continually looking for opportunities to improve our services, and reporting metrics on service performance on a monthly...
-
Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom Bristol City Council Full timeJob Title: Service Delivery ManagerAbout the Role:We are seeking an experienced Service Delivery Manager to lead our Strategic Safeguarding, DoLS and Transitions services. As a key member of our team, you will be responsible for driving personalisation, ensuring the smooth running of the Safeguarding and DoLS teams, and chairing forums to drive safe...
-
IT Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom NatWest Group Full timeIT Service Delivery ManagerWe're seeking a highly skilled IT Service Delivery Manager to join our team at NatWest Group. As a key member of our IT Service Management team, you'll be responsible for delivering exceptional service to our stakeholders through the management of one or more IT service management disciplines.Key Responsibilities:Manage...
-
Service Delivery Manager
3 weeks ago
Bristol, Bristol, United Kingdom Waythrough Full timeAbout the RoleWe are seeking an experienced Service Delivery Manager to join our team at Waythrough. As a Service Delivery Manager, you will be responsible for the day-to-day management of service contracts and helping the staff team to plan and problem solve employment issues with service users working within an IPS fidelity framework.Key...
-
Service Delivery Manager
4 weeks ago
Bristol, Bristol, United Kingdom Voscur Full timeJob Title: Service CoordinatorWe are seeking a highly motivated individual to manage the Core Service, our largest multi-channel advice activity. The Core Service is mostly delivered by volunteers, and it is essential to appreciate and encourage their efforts. Ensuring that advice delivery meets regulatory, funder, and internal standards is also crucial.The...