IT Service Delivery Manager

4 weeks ago


Bristol, Bristol, United Kingdom Diligenta Full time
About the Role

Diligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. We're seeking a skilled IT Service Delivery Manager to join our team, driving the delivery of IT services across multiple clients and ensuring high levels of customer satisfaction and operational efficiency.

Key Responsibilities
  1. Oversee the end-to-end delivery of IT services, ensuring compliance with service level agreements (SLAs) and driving continuous improvement.
  2. Manage relationships with internal teams, clients, and third-party suppliers, ensuring that services are delivered to the highest standards.
  3. Ensure effective communication with internal and external stakeholders, fostering strong relationships and driving business growth.
  4. Manage budgets and resources to ensure cost-effective delivery of services, aligning with Diligenta's vision of being a best-in-class provider.
  5. Apply ITIL-based best practices to optimize service delivery processes, ensuring seamless execution and continuous improvement.
Requirements
  1. Proven experience as an IT Service Delivery Manager or similar role, ideally within a BPO or financial services environment.
  2. Experience leading service delivery with large teams, driving results and growth.
  3. Strong knowledge of IT languages and Life & Pensions Industry, with a focus on delivering exceptional customer experiences.
  4. Excellent communication and relationship-building skills, with the ability to manage multiple priorities and stakeholders in a dynamic environment.


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