IT Service Delivery Manager

2 weeks ago


Bristol, Bristol, United Kingdom Diligenta Full time
IT Service Delivery Manager

Diligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will ensure high levels of customer satisfaction and operational efficiency, managing service performance, driving continuous improvement, and maintaining strong relationships with key internal & external stakeholders.
Key Responsibilities
  • Oversee the end-to-end delivery of IT services to ensure compliance with service level agreements (SLAs)
  • Responsible for governing over day-to-day IT systems checking, stand up calls, help coordinate resolutions
  • Ensure effective communication with Internal & external stakeholders
  • Manage relationships with internal teams, clients, and third-party suppliers, ensuring that services are delivered to the highest standards.
  • Ensure ITIL-based best practices are followed to optimize service delivery processes
  • Manage budgets and resources to ensure cost-effective delivery of services
Requirements
  • Proven experience as an IT Service Delivery Manager or similar role, ideally within a BPO or financial services environment
  • Experience leading service delivery with large teams
  • Years of expertise in IT languages
  • Knowledge of Life & Pensions Industry
  • IT certified candidates
  • Excellent communication and relationship-building skills
  • Ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment


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