IT Service Delivery Manager
2 weeks ago
Diligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will ensure high levels of customer satisfaction and operational efficiency, managing service performance, driving continuous improvement, and maintaining strong relationships with key internal & external stakeholders.
Key Responsibilities
- Oversee the end-to-end delivery of IT services to ensure compliance with service level agreements (SLAs)
- Responsible for governing over day-to-day IT systems checking, stand up calls, help coordinate resolutions
- Ensure effective communication with Internal & external stakeholders
- Manage relationships with internal teams, clients, and third-party suppliers, ensuring that services are delivered to the highest standards.
- Ensure ITIL-based best practices are followed to optimize service delivery processes
- Manage budgets and resources to ensure cost-effective delivery of services
- Proven experience as an IT Service Delivery Manager or similar role, ideally within a BPO or financial services environment
- Experience leading service delivery with large teams
- Years of expertise in IT languages
- Knowledge of Life & Pensions Industry
- IT certified candidates
- Excellent communication and relationship-building skills
- Ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment
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3 weeks ago
Bristol, Bristol, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. You will be responsible for ensuring high levels of customer satisfaction and operational efficiency. You will also be key in managing service performance, driving continuous improvement, and maintaining strong...
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Bristol, Bristol, United Kingdom Diligenta Full timeIT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will ensure high levels of customer satisfaction and operational efficiency, while driving continuous...
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Bristol, Bristol, United Kingdom Diligenta Full timeIT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will ensure high levels of customer satisfaction and operational efficiency, while driving continuous...
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Bristol, Bristol, United Kingdom Diligenta Full timeAbout the RoleDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. We're seeking a skilled IT Service Delivery Manager to join our team, driving the delivery of IT services across multiple clients and ensuring high levels of customer satisfaction and operational efficiency.Key...
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IT Service Delivery Manager
2 weeks ago
Bristol, Bristol, United Kingdom Diligenta Full timeAbout the RoleDiligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients.You will be responsible for ensuring high levels of customer satisfaction and operational efficiency. This will involve managing service...
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1 week ago
Bristol, Bristol, United Kingdom Diligenta Full timeIT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will be responsible for ensuring high levels of customer satisfaction and operational efficiency. Key...
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Bristol, Bristol, United Kingdom Twinstream Full timeJob Title: Service Delivery ManagerWe are seeking an experienced Service Delivery Manager to join our team at TwinStream. As a Service Delivery Manager, you will be responsible for managing the provision of an early-life Cross Domain Service for a Government customer.Key Responsibilities:Manage a team of up to 10 engineers to support the cross-domain...
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3 weeks ago
Bristol, Bristol, United Kingdom Twinstream Full timeJob Title: Service Delivery ManagerWe are seeking an experienced Service Delivery Manager to join our team at TwinStream. As a Service Delivery Manager, you will be responsible for managing the provision of an early-life Cross Domain Service for a Government customer.Key Responsibilities:Manage a team of up to 10 engineers to support the cross-domain...
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