IT Service Delivery Manager

4 weeks ago


Bristol, Bristol, United Kingdom Diligenta Full time
IT Service Delivery Manager

Diligenta is a leading provider of life and pensions administration services. We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will be responsible for ensuring high levels of customer satisfaction and operational efficiency. Key responsibilities include overseeing the end-to-end delivery of IT services, ensuring compliance with service level agreements, and managing relationships with internal teams, clients, and third-party suppliers.

Key Requirements
  • Proven experience as an IT Service Delivery Manager or similar role, ideally within a BPO or financial services environment
  • Experience leading service delivery with large teams
  • Years of expertise in IT languages
  • Knowledge of Life & Pensions Industry
  • IT certified candidates
  • Excellent communication and relationship-building skills
  • Ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment
What We Offer
  • A dynamic and fast-paced work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package


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