Service Delivery Director

4 weeks ago


Bristol, Bristol, United Kingdom Civil Service Jobs Full time

The Director of Service Management is responsible for leading multi-disciplinary teams delivering end-to-end services for 12,000 people. The role involves ensuring an operationally excellent approach, harnessing best practices from comparable organizations, and mature the Business Services Portal to provide a single point of entry for queries.

The Director will also enhance digital live services, delivering resilient, safe, and secure IT services for critical business systems, and oversee the delivery of the 10-year funded estates plan. Additionally, the role requires role modeling a 'service delivery' mindset, directing continuous improvement of services across the portfolio.

Key Responsibilities:

  • Lead multi-disciplinary teams delivering end-to-end services
  • Mature the Business Services Portal
  • Enhance digital live services
  • Deliver estates planning
  • Role model a 'service delivery' mindset

About the Role:

This is a strategic leadership role that requires a strong understanding of business services and estates. The successful candidate will have experience in leading teams, managing budgets, and delivering complex projects. They will also have a strong understanding of digital services and estates planning.

What You'll Need:

  • Strong leadership and management skills
  • Experience in business services and estates
  • Strong understanding of digital services and estates planning
  • Ability to manage budgets and deliver complex projects


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