Director of Community Service Delivery

1 month ago


Bristol, Bristol, United Kingdom Bromford Full time
About the Role

As a seasoned professional, you have an exceptional opportunity to make a lasting impact on the lives of our customers as the Director of Community Service Delivery at Bromford.

This pivotal role requires strategic leadership skills and experience in delivering high-quality services across our portfolio of around 3500 homes. You will drive the development of a service offer that meets the diverse needs of our customers, ensuring compliance with regulatory requirements and identifying opportunities for investment and improvement.

We are looking for a collaborative leader who can steer our teams in delivering excellent services, promoting our purpose to provide outstanding support to our customers.

This permanent and full-time role offers flexibility, with the option to be based at any of our main offices in Wolverhampton, Tewskesbury, Lichfield, or Chipping Sodbury. Regular travel across our geography is required.

Key Responsibilities:

  • Develop and implement a service delivery plan that meets the diverse needs of our customers.
  • Foster a culture of collaboration and innovation within the team, encouraging data-driven decision-making.
  • Work closely with stakeholders to identify opportunities for investment and improvement, driving growth and expansion.
  • Ensure compliance with regulatory requirements, managing risk effectively.

Requirements:

  • Proven experience in leading supported housing or retirement portfolios within a high-performing housing association or similar organisation.
  • Strong financial acumen, with ability to understand and deliver against financial models and budgets.
  • Able to drive intelligent decision-making using data and insight.
  • Ideal candidate will hold a housing-based qualification.
  • Able to drive and possess a full UK driving licence.
  • An enhanced DBS check is required.

What We Offer:

  • A competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • A flexible working environment, with the option to work from home.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance and pension scheme.

We are an equal opportunities employer, committed to diversity and inclusion. If you are passionate about making a difference in the lives of our customers, we encourage you to apply.



  • Bristol, Bristol, United Kingdom IP-People Full time

    About the RoleWe are seeking an experienced Service Delivery Director to lead our Managed Services team in delivering exceptional service to our clients. This role requires strong leadership and communication skills, with a proven track record of managing large-scale IT projects and teams.The ideal candidate will have at least 2 years' experience in Service...


  • Bristol, Bristol, United Kingdom IP-People Full time

    We are seeking a skilled Service Delivery Director to join our team at IP-People.The successful candidate will be responsible for managing escalations, building strong customer relationships, and delivering top-tier service through thorough process management and accurate reporting.The ideal candidate will have at least 2 years' experience in Service...


  • Bristol, Bristol, United Kingdom University of Bristol Full time

    The University of Bristol is seeking a highly skilled and experienced individual to lead our Residential Cleaning team as the newly created post of Residential Cleaning Services Operations Director.This role involves day-to-day operational delivery for all cleaning activity, dealing proactively with complaints and performance issues. The successful candidate...


  • Bristol, Bristol, United Kingdom The Delivery Group Limited Full time

    Company Overview:The Delivery Group Limited is a leading provider of delivery services, committed to excellence in customer satisfaction and service delivery. Our team operates in Bristol, working closely with clients and mailing houses to ensure seamless delivery services. We seek an experienced Logistics Coordinator to join our Operations team, supporting...

  • HGV Delivery Driver

    2 weeks ago


    Bristol, Bristol, United Kingdom DX Delivery Full time

    About DX DeliveryWe are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland.As an HGV Delivery Driver with DX Delivery, you will work as part of a 2-person team delivering goods to customers’ premises, ensuring deliveries are made within customer Service Level Agreements. This role is ideal for those...


  • Bristol, Bristol, United Kingdom East of England Ambulance Service Trust Full time

    East of England Ambulance Service Trust is seeking a highly skilled and experienced administrator to provide exceptional support to the Director of People Services.The successful candidate will play a vital role in ensuring the smooth operation of the Business Excellence Office, supporting the delivery of critical regulatory work, and providing high-quality...


  • Bristol, Bristol, United Kingdom GirlingJones Full time

    **About GirlingJones**GirlingJones is an established and growing regional build main contractor based in Exeter, seeking a dynamic Service Delivery Director to lead their small works division.This brand-new role offers a unique opportunity for someone with experience in running their own small works contracting company or heading up a small works division...


  • Bristol, Bristol, United Kingdom Calibre Digital Consulting part of Calibre Global Consulting Full time

    Job Title: Domiciliary Service DirectorWe are seeking an experienced Domiciliary Service Director to join our team at Calibre Global Consulting. In this role, you will be responsible for leading and managing our domiciliary services, ensuring the provision of high-quality care to our clients.Key Responsibilities:To oversee the management of our domiciliary...


  • Bristol, Bristol, United Kingdom DX Delivery Full time

    Your Role and ResponsibilitiesYou will deliver exceptional customer experiences by providing premium home delivery services to our valued customers in the UK and Ireland. Key responsibilities include:Delivering goods to customers’ premises as part of a multi-drop delivery route.Installation and light assembly of customer goods.Treating customer freight as...


  • Bristol, Bristol, United Kingdom Service Care Solutions Ltd Full time

    We are seeking an experienced Service Director to join our Property Operations Team in Bristol.This is a full-time, permanent role offering hybrid working and a salary of £90,000 per year.Job Description:Lead responsive property operations, including repairs and maintenance, facilities management, and planned investment services.Oversee property health and...


  • Bristol, Bristol, United Kingdom DX Delivery Full time

    Job OverviewThis role operates as part of a 2-person crew, providing a premium home delivery service to customers throughout the UK and Ireland.


  • Bristol, Bristol, United Kingdom DX Delivery Full time

    Why Choose DX DeliveryWe pride ourselves on providing exceptional customer experiences and strive to be the best in the industry. As a Home Delivery Specialist with DX Delivery, you will have the opportunity to work with a talented team and gain valuable experience in the logistics sector. In this role, you will:Work as part of a 2-person team delivering...


  • Bristol, Bristol, United Kingdom DX Delivery Full time

    About the RoleDeliver exceptional customer service as part of a multi-drop delivery route, ensuring all products are transported safely to customers' premises.Work with a proven track record of driving 7.5t vehicles in a safe and legal manner, ensuring compliance with all relevant regulations.


  • Bristol, Bristol, United Kingdom Service Care Solutions Full time

    We are currently recruiting for a Director of Property Services to join our Property Operations Team in Bristol. This full-time, permanent role offers a competitive salary of £90,000 per year and hybrid working arrangements.Responsibilities:Lead multi-disciplinary teams to achieve great business and customer outcomes.Effectively lead and oversee property...

  • Delivery Expert

    4 weeks ago


    Bristol, Bristol, United Kingdom The Sofa Delivery Company Full time

    Job Title: Delivery ExpertWe are seeking an experienced 7.5 Tonne Driver to join our team at The Sofa Delivery Company.We offer a competitive salary of £35,000 per annum and a fantastic 4 on 4 off shift pattern. Our colleagues enjoy access to a wide range of wellbeing support and services, including free on-site physio sessions and a company pension...


  • Bristol, Bristol, United Kingdom Endeavour Recruitment Solutions Full time

    **Job Title:** Project Delivery Director - BristolWe are seeking an experienced Project Delivery Director to lead our software development team in Bristol. As a key member of our Defence client's project delivery team, you will be responsible for managing the allocated project budgets and ensuring they are used efficiently.Key Responsibilities:Manage...


  • Bristol, Bristol, United Kingdom Turner & Townsend Full time

    Director of Value Delivery:Turner & Townsend is seeking a highly experienced Director of Value Delivery to join our team. As an Associate Director level, Senior Cost Manager / Commercial Manager, you will play a critical role in delivering value to our clients through effective cost management. With a strong background in cost management and commercial...

  • Delivery Driver

    2 weeks ago


    Bristol, Bristol, United Kingdom United Parcel Service of America, Inc Full time

    Job Description:We are seeking a motivated individual to join our team as a Delivery Driver. As a Delivery Driver with United Parcel Service of America, Inc., you will be responsible for delivering and collecting packages on a flexible schedule. The role is contracted to 20 hours per week, with shifts starting from 9am to 1pm.Key Responsibilities:Deliver and...


  • Bristol, Bristol, United Kingdom Stratospherec Limited Full time

    At Stratospherec Limited, we are seeking a highly skilled Software Delivery Director to join our team in Central Bristol. This exciting opportunity is based on a competitive salary of £80,000 - £110,000 per annum.About the RoleThe ideal candidate will have a strong technical background, experience in Agile methodologies, and a passion for delivering...


  • Bristol, Bristol, United Kingdom Amdaris Full time

    We're seeking a Software Delivery Director to join our team at Amdaris. As a leader in software delivery, you'll be responsible for implementing new/improved quality standards across all Solutions engagements. This includes ensuring consistent stakeholder management approaches and collaborating with senior leadership to set strategy for client relationship...