Residential Cleaning Services Operations Director

6 hours ago


Bristol, Bristol, United Kingdom University of Bristol Full time

The University of Bristol is seeking a highly skilled and experienced individual to lead our Residential Cleaning team as the newly created post of Residential Cleaning Services Operations Director.

This role involves day-to-day operational delivery for all cleaning activity, dealing proactively with complaints and performance issues. The successful candidate will liaise with university colleagues to ensure delivery of cleaning services enhances the student experience within our halls.

Key responsibilities include planning delivery of cleaning activity, forecasting demands during peak periods while ensuring consistency in service delivery, and leading on recruitment, service delivery, improvements, and innovation.

The Residential Cleaning Services Operations Director will be responsible for managing first-line staff performance, conducting disciplinary actions, and ensuring health and safety compliance and staff training.

Additionally, this role requires collaboration with Campus Division colleagues to implement changes and improve service delivery.

To be successful in this position, you should have a proven track record in managing staff and delivering cleaning services, be a dynamic problem solver with excellent communication skills, and possess a 'can-do' attitude.

We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience, along with benefits such as pension scheme, generous annual leave, and opportunities for professional development.

Contract Type/Work Pattern:

Open-ended / Full-time



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