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Director of Service Delivery
4 weeks ago
The Director of Service Management is responsible for leading multi-disciplinary teams in delivering end-to-end services to our 12,000-strong workforce. This involves ensuring an operationally excellent approach that leverages best practices from comparable organizations.
Main Responsibilities- Mature the Business Services Portal: Develop a single point of entry for queries, ensuring seamless multi-disciplinary handling and maximizing data generation.
- Enhance Digital Live Services: Deliver resilient, safe, and secure IT services for critical business systems, maintaining and improving services in line with MOD enterprise direction.
- Deliver Estates Planning: Oversee the 10-year funded estates plan, working with Defence Infrastructure Organisation and multiple providers, while addressing backlogs and lifecycle replacement challenges.
- Role Model a 'Service Delivery' Mindset: Direct continuous improvement of services across the portfolio, promoting a 'One Defence' mindset and pragmatic problem-solving.
This role requires strong leadership, strategic thinking, and collaboration with key suppliers and stakeholders. If you are a seasoned professional with a passion for service delivery and leadership, we encourage you to apply for this exciting opportunity.