Head of Delivery Excellence
2 weeks ago
About the Role
We are seeking a highly skilled Head of Delivery Excellence to join our team at PeopleScout RPO. As a key member of our leadership team, you will be responsible for leading our volume recruitment delivery efforts and driving business growth.
Key Responsibilities
- Lead a team of Recruitment Team Managers and provide strategic direction to ensure excellent client delivery
- Collaborate with key stakeholders to understand and align volume delivery strategies with our clients' business goals
- Implement operational processes to streamline recruitment workflows
- Develop a comprehensive workforce planning strategy for volume RPO service delivery
- Help to analyse current and future staffing needs
- Use analytics and forecasting to identify potential gaps in workforce capacity and recommend solutions to address fluctuations in demand
Requirements
- Extensive experience of recruitment and workforce management, with a focus on high-volume hiring, preferably within the RPO or staffing industry
- Exceptional communication and interpersonal skills to build and maintain relationships with Client Services and other key internal stakeholders
- An analytical mindset with the ability to leverage data for decision-making and continuous improvement
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
About Us
PeopleScout RPO is a leading provider of recruitment outsourcing and talent consultancy services. We are committed to delivering exceptional results for our clients and providing a positive work experience for our employees.
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