Service Delivery Lead

1 week ago


Bristol, Bristol, United Kingdom Listers Full time

Job Introduction

We are currently recruiting for a high-achieving Service Manager to join our team at Listers Toyota Dealership in Bristol, Pathway.

The role involves leading our service team to deliver exceptional customer experiences, ensuring high levels of customer satisfaction and loyalty.

The hours of work are Monday to Friday, 8.30am to 6pm, with a rota basis for Saturdays.

As a Service Manager, you will be responsible for managing a team of service advisors, technicians, and support staff to ensure seamless customer journeys.

The benefits of this role include the use of a company car and an OTE of £55,000 (up to £40,000 basic salary).

Key Responsibilities:

  • Lead and manage the service team to deliver exceptional customer experiences
  • Ensure high levels of customer satisfaction and loyalty
  • Manage a team of service advisors, technicians, and support staff
  • Develop and implement strategies to improve service delivery and customer satisfaction

Requirements:

  • Proven experience in a service management role
  • Excellent leadership and communication skills
  • Ability to manage a team and prioritize tasks effectively
  • Strong customer service skills and a passion for delivering exceptional customer experiences


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