Customer Experience Manager

2 days ago


Worcester, Worcestershire, United Kingdom Approach Personnel Full time

We are recruiting a seasoned professional to serve as a Customer Services Inspection Manager at Approach Personnel in Worcester. This key role involves overseeing the Client Inspection works for the Customer Services team and ensuring the on-going quality of all Homes post completion.

The successful candidate will be responsible for collaborating with the Customer Services team to meet and carry out a fair analysis of defects reported by customers. They will also ensure that work is attended to within the time-scales agreed and in accordance with the service level agreements in place.

This role requires a high degree of technical expertise, particularly in relation to NHBC Technical Requirements/Guidelines. The ideal candidate will have previous experience in a similar role within the house building sector and possess excellent communication skills.

A competitive salary of around £50,000 to £60,000 per annum is available for the right candidate. If you are a dedicated professional looking to take your career to the next level, we invite you to apply for this challenging and rewarding position.



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