Customer Experience Director
13 hours ago
Costa Coffee seeks a Customer Experience Director to drive excellence in our Retail Operations team in Worcester City Centre.
Job Description:This key leadership position demands a proven track record in customer-focused leadership, combined with exceptional communication and analytical skills. As a Customer Experience Director, your primary goal will be to deliver exceptional customer experiences and drive business growth.
Main Objectives:- Lead by example, setting the tone for a customer-centric work environment.
- Develop and implement strategic plans to boost sales and customer satisfaction.
- Sustain high standards of cleanliness and hygiene across the store.
- Effectively train and develop team members to excel in their roles.
- Manage inventory, cash flow, and maintain precise records.
A competitive salary of £33 per hour, rising with experience to £12 per hour, plus benefits like the Coca-Cola share scheme and 50% discount on food and drinks.
About Us:Costa Coffee is a leading coffee brand dedicated to providing exceptional customer experiences and promoting a culture of inclusivity, diversity, and respect.
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