Customer Experience Director

13 hours ago


Worcester, Worcestershire, United Kingdom Costa Coffee Full time

Costa Coffee seeks a Customer Experience Director to drive excellence in our Retail Operations team in Worcester City Centre.

Job Description:

This key leadership position demands a proven track record in customer-focused leadership, combined with exceptional communication and analytical skills. As a Customer Experience Director, your primary goal will be to deliver exceptional customer experiences and drive business growth.

Main Objectives:
  • Lead by example, setting the tone for a customer-centric work environment.
  • Develop and implement strategic plans to boost sales and customer satisfaction.
  • Sustain high standards of cleanliness and hygiene across the store.
  • Effectively train and develop team members to excel in their roles.
  • Manage inventory, cash flow, and maintain precise records.
What We Offer:

A competitive salary of £33 per hour, rising with experience to £12 per hour, plus benefits like the Coca-Cola share scheme and 50% discount on food and drinks.

About Us:

Costa Coffee is a leading coffee brand dedicated to providing exceptional customer experiences and promoting a culture of inclusivity, diversity, and respect.



  • Worcester, Worcestershire, United Kingdom Frasers Group Full time

    About Frasers GroupFrasers Group is a leading department store group with a rich history spanning over 170 years. With a portfolio of over 500 global brands, we are committed to delivering exceptional customer experiences across our UK and Ireland locations.Job OverviewWe are seeking a highly motivated Customer Experience Specialist to join our team. This...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the UK.Key Responsibilities:Respond to customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and manage account details.Collaborate with other departments to ensure...


  • Worcester, Worcestershire, United Kingdom Zachary Daniels Recruitment Full time

    Job OverviewWe are seeking a seasoned Customer Experience (CX) Consultant to lead a review and optimisation of a leading UK retail brand's customer journeys and interactions.


  • Worcester, Worcestershire, United Kingdom Tenpin Ltd Full time

    We are seeking a Customer Service Assistant to deliver an outstanding experience for our customers. This role is perfect for individuals who thrive in fast-paced environments and are passionate about providing exceptional customer service.About the RoleThis role will involve a range of tasks, including:Booking customers in at receptionBeing a point of...


  • Worcester, Worcestershire, United Kingdom whitbread Full time

    Job SummaryPursue a rewarding career as a Front of House Team Member with Whitbread. This exciting opportunity involves working in a fast-paced environment, providing exceptional customer service, and contributing to the success of our Orchard Beefeater restaurant.Duties and ResponsibilitiesWelcome guests into our restaurant and ensure their dining...


  • Worcester, Worcestershire, United Kingdom CV-Library Full time

    Zachary Daniels Recruitment is seeking a Customer Experience Transformation Specialist to support our new Digital Accelerator programme. This exciting opportunity focuses on optimising customer journeys across key retail categories.The ideal candidate will drive improvements in digital experiences by analysing customer insights, mapping end-to-end journeys,...


  • Worcester, Worcestershire, United Kingdom Sanctuary Group Full time

    Sanctuary Group, a leading provider of housing, care and commercial services, seeks an Investigator of Customer Experience Issues to join its Complaints team.This role is responsible for investigating the root cause of customer complaints and identifying areas to improve customer satisfaction. The Investigator will work closely with key stakeholders to drive...


  • Worcester, Worcestershire, United Kingdom This is an IT support group Full time

    Job DescriptionThis is an exciting opportunity to join our team as a Customer Experience Specialist - Kitchen and Bathroom. As a key member of our sales force, you will be responsible for delivering exceptional customer experiences and achieving sales targets.Responsibilities:Design Consultations: Meet with customers in-store and at home to discuss their...


  • Worcester, Worcestershire, United Kingdom Optical Express Full time

    **About Us**">At Optical Express, we are dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our commitment to excellence extends to our people and technology, creating a fulfilling and rewarding career for our employees.As an employee of Optical Express, you can benefit from:**Industry Leading Salary**: £25 per hour plus...


  • Worcester, Worcestershire, United Kingdom CV-Library Full time

    About the RoleWe are looking for a skilled Human Resources Manager to lead our recruitment and onboarding processes.The successful candidate will be responsible for developing insights from HR data, driving continuous improvement in candidate experience, and maintaining a positive relationship with areas of expertise within the HR team.A strong background in...


  • Worcester, Worcestershire, United Kingdom Marks and Spencer Full time

    Retail Store Director OpportunityWe are seeking a talented Retail Store Director to lead our store operations, drive sales growth, and develop the next generation of retail leaders. As a key member of our leadership team, you will be responsible for driving business results, developing strategies, and building high-performing teams.Key responsibilities...


  • Worcester, Worcestershire, United Kingdom Motorsport-Total GmbH Full time

    About Our BusinessWe're Motorsport-Total GmbH, the UK's leading retailer of motoring and cycling products and services. We're dedicated to providing an exceptional customer experience and delivering high-quality services to our customers.About the RoleWe're seeking an experienced Service Team Director to join our team. This is a challenging and rewarding...

  • Audi Service Advisor

    3 weeks ago


    Worcester, Worcestershire, United Kingdom Audi Worcester Full time

    Job IntroductionWe are looking for a highly skilled Service Advisor to join our Audi Dealership in Worcester. The role will involve working Monday to Friday, 08:00 to 18:00, with Saturday working on a rota basis.As a competitive offer, you will receive a basic salary of up to £27,000, with an OTE of £34,000, plus a car and benefits package.Key...


  • Worcester, Worcestershire, United Kingdom Sanctuary Group Full time

    Executive Culinary DirectorWe are seeking an experienced and skilled Executive Culinary Director to lead our culinary team at Hastings Residential Care Home in Malvern, Worcestershire. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our kitchen, ensuring high-quality meals are prepared and served to...


  • Worcester, Worcestershire, United Kingdom Eclipse Homecare Limited Full time

    Job Title: Commercial Operations DirectorAbout Us: Eclipse Homecare Limited is a leading care company in the UK, dedicated to providing exceptional community care services. Our team is passionate about making a positive impact on people's lives.Role Overview: We are seeking an experienced and skilled Commercial Operations Director to join our team in...


  • Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    Job SummaryWe are seeking an experienced Directorate Operations Manager to join our team at Worcestershire Acute Hospitals NHS Trust. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing operational and business management support to the Directorate of Acute Medicine.Key ResponsibilitiesTo assist in ensuring that the...

  • Sales Professional

    4 weeks ago


    Worcester, Worcestershire, United Kingdom Next Full time

    About JoulesWe're a company that values our people as our biggest asset, and we want to look after them so they feel at home.Our retail stores are packed with character from the outside in, and from the inside out by stocking them with colourful characters who share our approach to style.Job OverviewThis is a Sales Assistant role working in one of our retail...

  • Retail Store Director

    2 weeks ago


    Worcester, Worcestershire, United Kingdom Annsummers Full time

    We are seeking a highly skilled and experienced Retail Store Director to lead our Worcester store. As a key member of our team, you will be responsible for driving business growth, delivering exceptional customer service, and fostering a positive work environment.About the RoleEstimated salary: £35,000 - £45,000 per annum (dependent on experience)Key...

  • Commercial Director

    3 weeks ago


    Worcester, Worcestershire, United Kingdom Spire Healthcare Full time

    Job Description: We are seeking a Commercial Director to lead our procurement operations team. As a key member of the Spire Healthcare team, you will be responsible for implementing best-in-class catalogue solutions and processes.The successful candidate will have experience in managing procurement teams and implementing change management programs. You will...


  • Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    About the RoleThis is a challenging and rewarding opportunity to work as a Medical Directorate Support Specialist at Worcestershire Acute Hospitals NHS Trust. The successful candidate will provide operational and business management support to the Directorate of Acute Medicine, working closely with the Directorate Manager, Clinical Director, and Matrons.Main...