Optical Express Customer Experience Coordinator
3 days ago
**About Us**
">At Optical Express, we are dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our commitment to excellence extends to our people and technology, creating a fulfilling and rewarding career for our employees.
As an employee of Optical Express, you can benefit from:
- **Industry Leading Salary**: £25 per hour plus excellent bonus potential
- **Modern Working Environment**: State of the art, modern working environments that foster collaboration and innovation
- **Annual Leave**: 29 days annual leave for relaxation and rejuvenation
- **Employee Benefits**: Free Laser Eye Surgery, Intraocular Lens Surgery, eye tests, discounted prescription eyewear, and sunglasses
We are seeking a highly motivated and customer-focused individual to join our team as a Patient Advisor. As a Patient Advisor, you will play a critical role in ensuring our patients receive world-class customer service throughout their journey with us.
Your primary responsibilities will include:
- Building relationships with patients and maintaining regular communication prior to and following treatment
- Assisting in patient consultations and introducing patients to their optometrist
- Scanning patients' eyes using state-of-the-art equipment as part of a full health check
- Accurately maintaining patient records and scheduling treatment dates
To succeed in this role, you will need:
- A passion for providing world-class customer service and building strong relationships with patients
- Strong organisational skills and attention to detail
- Effective communication and interpersonal skills, with the ability to articulate complex information clearly
If you have a passion for delivering exceptional customer experiences and believe you have the skills and attributes required for this role, we would love to hear from you.
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