Optical Express Customer Experience Coordinator

3 days ago


Worcester, Worcestershire, United Kingdom Optical Express Full time

**About Us**

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At Optical Express, we are dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our commitment to excellence extends to our people and technology, creating a fulfilling and rewarding career for our employees.

As an employee of Optical Express, you can benefit from:

  • **Industry Leading Salary**: £25 per hour plus excellent bonus potential
  • **Modern Working Environment**: State of the art, modern working environments that foster collaboration and innovation
  • **Annual Leave**: 29 days annual leave for relaxation and rejuvenation
  • **Employee Benefits**: Free Laser Eye Surgery, Intraocular Lens Surgery, eye tests, discounted prescription eyewear, and sunglasses

We are seeking a highly motivated and customer-focused individual to join our team as a Patient Advisor. As a Patient Advisor, you will play a critical role in ensuring our patients receive world-class customer service throughout their journey with us.

Your primary responsibilities will include:

  • Building relationships with patients and maintaining regular communication prior to and following treatment
  • Assisting in patient consultations and introducing patients to their optometrist
  • Scanning patients' eyes using state-of-the-art equipment as part of a full health check
  • Accurately maintaining patient records and scheduling treatment dates

To succeed in this role, you will need:

  • A passion for providing world-class customer service and building strong relationships with patients
  • Strong organisational skills and attention to detail
  • Effective communication and interpersonal skills, with the ability to articulate complex information clearly

If you have a passion for delivering exceptional customer experiences and believe you have the skills and attributes required for this role, we would love to hear from you.



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