Patient Care Specialist

4 weeks ago


Worcester, Worcestershire, United Kingdom Optical Express Full time

**Job Title:** Patient Advisor

**About the Role:**

We are seeking a highly motivated and customer-focused individual to join our team as a Patient Advisor. As a Patient Advisor, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a positive experience from the moment they enter our clinics.

**Key Responsibilities:**

Building relationships with patients and ensuring regular communication prior to and following their treatment

Assisting in patient consultations

Scanning patients' eyes using state-of-the-art equipment as part of a full health check

Assisting patients to complete health questionnaires

Introducing patients to their optometrist

Scheduling treatment dates

Discussing finance options

Accurately maintaining patient records

**What We Offer:**

An industry-leading salary plus excellent bonus potential

State-of-the-art, modern working environments

29 days annual leave

Free Laser Eye Surgery and Intraocular Lens Surgery

Free eye tests

Discounted prescription eye wear and sunglasses

Generous Optical Express friends and family discount scheme

Ongoing training and development opportunities

Pension scheme

**If you are a motivated and customer-focused individual who is passionate about providing world-class customer service, we would love to hear from you.



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