Medical Receptionist

4 weeks ago


Worcester, Worcestershire, United Kingdom St Johns House Medical Centre Full time

Job Summary

St Johns House Medical Centre is seeking a skilled Medical Receptionist to join our team. As a Medical Receptionist, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing appointments, and handling administrative tasks.

Main Responsibilities

  • Provide excellent customer service to patients, responding to their queries and concerns in a timely and professional manner.
  • Manage appointments, including booking, cancelling, and rescheduling, as well as handling requests for home visits and district nurse visits.
  • Handle incoming calls, respond to messages, and maintain accurate records of patient interactions.
  • Assist with general enquiries, provide information on practice procedures, and ensure that patients are aware of their responsibilities.
  • Work collaboratively with the clinical team to ensure seamless communication and efficient patient care.

About Us

St Johns House Medical Centre is a large, friendly, and forward-thinking team. We strive to provide excellent patient care and customer service, and we are committed to ongoing professional development.

Requirements

  • Experience of working in a public reception environment.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Strong IT skills, including experience of Microsoft Office software.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer

We offer a competitive salary, excellent training and development opportunities, and a supportive and collaborative work environment.


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