Receptionist

7 months ago


Worcester, United Kingdom Haresfield Surgery Full time

Handle requests for appointments in line with practice protocol to ensure the efficient running of the practice appointment system. Handle home visit requests in line with practice protocol. Handle patient queries and enquiries efficiently, both face to face and on the telephone Record and communicate messages for other members of the Practice Team and other agencies accurately and without delay. To be the main contact point for non-clinical medication related queries from pharmacies, nursing homes, and other health care professionals, to improve the accuracy of patient medication records.

To deal with and process requests for repeat prescriptions in an accurate and efficient manner. Respond to requests for test results from patients and give results where authorise, whilst strictly adhering to guidelines on patient confidentiality. Maintain accurate computerised patient records, register new patients on to clinical system, amend registration details and input clinical data in line with practice protocol. Deal with all appropriate tasks and items in generated throughout various computerised platforms such as EMIS WEB, Klinik Online Traiage and NHSMail.

Maintain manual patient records in line with Practice Protocol. To develop own role and skills in Care Navigation using available training and support. To actively listen, signpost people to sources of help, advocacy and support, and to help people play an active role in managing their own health. Be responsible for the preparation of premises for surgery, ensuring that all consulting rooms and public areas are tidied before and after each surgery session, stocking up items where necessary, in order to provide welcoming environment for patients, visitors and practice team.

To maintain a clean environment in the surgery at all times, clearing up any mess which occurs during working hours. Register new patients as required and be able to explain practice arrangements. Be aware of arrangements for temporary/emergency/Out of Area and Special Allocation patients. Liaise with third party practitioners such as District Nurses and Ambulance Services Be aware and advise patients of charges for non-GMS services.

Collect and administer payments for private services accordingly. To undertake on a fair share basis cover for Extended Access opening and additional clinics such as Flu Clinics which fall outside of core GMS contracted hours, as well as cover for colleagues planned and unplanned leave. To undertake all necessary training as required by the business. In accordance with instruction, carry out any relative duties which may be requested by the Partners, Clinicians, Practice Nurses or Practice Manager and which may be properly deemed to be part of the role of a Receptionist in general practice.

Remain calm and prioritise tasks whilst working in a busy environment, frequently dealing with competing demands from both patients and members of the practice and attached team. Maintain a professional attitude in all communication with patients and members of the practice team. All members of the staff have to be flexible and willing and able to do each others jobs. Staff must be able to offer cover for absent colleagues where necessary.

All staff should be prepared to carry out any reasonable request made by a partner, doctor or the Practice management. All staff are expected to be punctual and arrive at work in enough time so that they are ready to commence their role by their contracted start time.


  • Receptionist

    6 months ago


    Worcester, United Kingdom SO Aesthetics Full time

    SO Aesthetics are seeking a Receptionist to join our team due to our business expansion! As the first point of contact for our company, you will play a crucial role in providing excellent customer service and ensuring smooth clinic operations. The role is for between 15-20 hours over 3 days. The predicted days/ hours are a Monday 12-5, Tuesday 12-8 and a...


  • Worcester, United Kingdom Waldrons Solicitors Full time

    Join Our Team at Waldrons Solicitors in Worcester! Are you a dynamic individual with a passion for delivering exceptional service? Look no further! Waldrons Solicitors is seeking a dedicated Receptionist to join our busy team in Worcester on a full-time basis. As our Receptionist, you'll be the friendly face and welcoming voice of our firm, responsible for...

  • Lead Receptionist

    6 months ago


    Worcester, United Kingdom Bupa Dental Care Full time

    Lead Dental Receptionist: Bupa Dental Care Worcester St Johns Full Time Mon - Fri 8.00 - 5.00 ( No evenings or Weekends) Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with...


  • Worcester, United Kingdom Vets Now Full time

    **Part Time Veterinary Receptionist** **£11.35ph plus benefits** **Be part of the UK’s leading provider of Emergency Pet Care** Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1400 veterinary practices - from 58 dedicated out-of-hours clinics and three 24/7 pet emergency hospitals. You will be...


  • Worcester, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

    This Receptionist/Administrator post is to assist in the day to day running of reception ensuring the reception desk is covered at opening times. To welcome, receive and greet all visitors, providing the first point of contact for all service users, resolving routine enquiries and complaints professionally and in accordance with Trust standards and...

  • Medical Receptionist

    6 months ago


    Worcester Park, United Kingdom Manor Drive Medical Centre Full time

    Job Summary: We are currently seeking a skilled Medical Receptionist to join our healthcare facility in providing administrative support and excellent customer service to our patients. **Duties**: - Greet patients and visitors in a professional and courteous manner - Schedule patient appointments and manage the appointment diary efficiently - Maintain...


  • Worcester, United Kingdom Tame and Wild Full time

    My client is looking for a veterinary receptionist for their practice in the Worcester area. **Duties**: - Answering telephone - Booking appointments and procedures - Dealing with client queries - Taking payments **Benefits** - £19k + - Full or part-time position - 28-40 hours a week, shared weekend rota - No OOH - Pension **Job Types**: Full-time,...

  • Hotel Receptionist

    6 months ago


    Worcester, United Kingdom Diglis House Hotel Full time

    Diglis House Hotel, Worcester - We are looking for an enthusiastic and lively person to join our reception team as **Receptionist** at the Diglis House Hotel. Centrally located in Worcester, on the banks of the River Severn overlooked by the Cathedral, this country house hotel in the city, is a fun and friendly place to work. The hotel has 33 individually...


  • Worcester, United Kingdom David Lloyd Clubs Full time

    Receptionist - Worcester Would you like to join the largest Health and fitness operator in Europe with a personal development plan whilst working with a team who have a passion to serve? A career with David Lloyd Clubs as a Receptionist is hugely rewarding. We like to think we have the best environment, the best equipment and the best people. Alongside...

  • Receptionist

    7 months ago


    Worcester Park, United Kingdom Manor Drive Medical Centre Full time

    We are looking for a receptionist to join our friendly team in our busy practice. Approx 20 hours a week and 1 in 9 late night Monday cover (6-8.30pm) on a rota basis Competitive Pay Experience would be desired and knowledge of EMIS and Docman but full training will be given. Applicant must have excellent customer service skills Previous applicants need...

  • Receptionist

    6 months ago


    Worcester, United Kingdom Hand Picked Hotels Full time

    **About the Company**: Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast...

  • Senior Receptionist

    8 months ago


    Worcester, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

    This Senior Receptionist post is responsible for the day to day running of reception ensuring the reception desk is covered at opening times. To welcome, receive and greet all visitors, providing the first point of contact for all service users, resolving routine enquiries and complaints professionally and in accordance with Trust standards and procedures....


  • Worcester, United Kingdom Care UK Full time

    **Receptionist/Administrator Required** **12 hours per week, working every weekend + 1 day in the week once a month.** **£10.68 per Hour** Are you a caring and passionate individual looking for a rewarding career and opportunities for development? Join Care UK, an award-winning care provider as a Receptionist. You’ll be a valuable member of our...

  • Receptionist - Casual

    6 months ago


    Worcester, United Kingdom Hand Picked Hotels Full time

    **About the Company**: Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast...


  • Worcester, Worcestershire, United Kingdom greene king Full time

    Transform Your Career with Greene KingAre you a motivated and enthusiastic individual looking for a new challenge? Do you have excellent communication skills and a passion for delivering exceptional customer service? If so, we want to hear from you! As a Receptionist at Greene King, you will play a vital role in creating unforgettable experiences for our...


  • Worcester, United Kingdom Waldrons Solicitors Full time

    '''Duties''' - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls, take messages, and provide information to callers - Perform general clerical duties, including photocopying, faxing, mailing, and filing - Maintain office supplies inventory and place orders when necessary - Schedule appointments and manage...

  • Medical Receptionist

    4 weeks ago


    Worcester, Worcestershire, United Kingdom Barbourne Health Centre Full time

    About the RoleWe are seeking a skilled and compassionate Medical Receptionist to join our team at Barbourne Health Centre. As a key member of our front-line staff, you will play a vital role in providing exceptional patient care and ensuring a smooth experience for all visitors.


  • Worcester, United Kingdom Diglis House Hotel Full time

    Diglis House Hotel, Worcester - We are looking for an enthusiastic and lively person to join our reception team as **Receptionist** at the Diglis House Hotel. Centrally located in Worcester, on the banks of the River Severn overlooked by the Cathedral, this country house hotel in the city, is a fun and friendly place to work. The hotel has 33 individually...


  • Worcester, Worcestershire, United Kingdom David Lloyd Clubs Full time

    Job SummaryThis part-time Receptionist role offers the opportunity to start or continue your career in a fast-paced club setting. As a member of our team, you will work closely with colleagues to provide excellent customer service and ensure a warm welcome for all visitors.ResponsibilitiesDeliver outstanding customer service to members and guestsGreet and...


  • Worcester, Worcestershire, United Kingdom VC Evidensia UK Full time

    Job OverviewWe are seeking an experienced Veterinary Receptionist to cover maternity leave in our small, friendly team in Worcester. As a key member of the practice, you will provide exceptional client care and administrative support.About the RoleThe core responsibilities of this role include direct contact with clients, phone and email communication,...