Practice Operations Administrator

6 days ago

Worcester, Worcestershire, United Kingdom Haresfield Surgery Full time

About the Role

Haresfield Surgery is seeking a highly organized and detail-oriented Practice Operations Administrator to support the Practice Manager and Assistant Practice Manager in the day-to-day running of the practice. As a key member of the management team, you will be responsible for providing administrative support across all multi-functional areas, including human resources, commissioning, premises, and governance.

Key Responsibilities

  • Provide first-line administrative support to the Management Team, including recruitment, onboarding, and personnel administration.
  • Assist with the implementation of new and updated commissioning policies, liaising with other Team Members as necessary.
  • Manage room bookings for practice, including external bookings of shared Boardroom.
  • Conduct internal audits, quality control checks, and participate in external inspections to maintain accreditation and certification standards.
  • Support Management to investigate complaints and Significant Events, while maintaining an up-to-date register of events and outcomes.

Requirements

  • Proven experience in a General Practice setting, with a broad range of skills and knowledge.
  • Strong organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced environment.
  • Trustworthy, with an ability to maintain business confidentiality at all times.
  • Excellent communication, interpersonal, and teamwork abilities.

About Us

Haresfield Surgery is a modern, purpose-built practice located in the Worcester City locality boundary, providing general medical services to approximately 18,000 patients. We pride ourselves on our team ethos, making it a great place to work. Our practice has seven partners, seven Salaried GPs, Advanced Nurse Practitioners, Registrars, GP Clinical Pharmacist, dedicated Management, and a strong Nursing Team, all supported by skilled Receptionists and Administrators.

Working Conditions

The main place of work will be based at Haresfield Surgery, but there may be occasional times where travel is required to the practice's branch Surgery in Kempsey. Working within a healthcare environment, the post-holder must take responsibility for their own and others' health, safety, and security.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Equality and Diversity

The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

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