Practice Operations Administrator
6 days ago
Haresfield Surgery is a leading healthcare provider in the Worcester City locality, serving approximately 18,000 patients. Our practice has a strong team ethos, making it a great place to work. We offer a modern, purpose-built facility with comfortable rest rooms, free on-site parking, and an in-house gym. Staff welfare is of utmost importance, as well as a focus on professional development and job satisfaction.
Job SummaryWe are seeking a highly organized and detail-oriented Practice Operations Administrator to support our Practice Manager and Assistant Practice Manager in the day-to-day running of the practice. The successful candidate will have a broad understanding of General Practice operations and proven experience in a similar role. This position requires a good team player with excellent communication and interpersonal skills.
Main Responsibilities- Provide first-line administrative support to the Management Team across all multi-functional areas.
- Support the Practice Manager with recruitment, onboarding, and personnel administration.
- Manage internal training records for all staff and book external training courses and resources.
- Update daily absence and sickness records, liaising with management where necessary.
- Assist with implementation of new and updated commissioning policies, liaising with other Team Members where necessary.
- Update weekly and monthly workforce and practice capacity reporting to commissioners.
- Manage room bookings for practice, including external bookings of shared Boardroom.
- Maintain a register of premises issues reported by colleagues for both sites, while liaising with management to resolve reported problems.
- Manage the Policies and Procedures register, support and administer updates and annual reviews, and help support the adoption and acceptance from the wider practice team.
- Assist with the maintenance of all processes and compliance, in preparation for CQC inspections and ongoing governance.
- Conduct internal audits, quality control checks, and participate in external inspections to maintain accreditation and certification standards.
- Assist where directed with the investigation of any incidents, errors, or complaints related to practice activities, implementing corrective actions as necessary.
- Support Management to investigate complaints and Significant Events, while maintaining an up-to-date register of events and outcomes.
- Support planned meetings such as Clinical Governance and PPG Meetings, and provide minute-taking support where needed.
- GCSE grade A to C in English and Maths.
- Experience of working within General Practice preferred.
- Understanding of basic Human Resources principles.
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Practice Operations Administrator
6 days ago
Worcester, Worcestershire, United Kingdom Haresfield Surgery Full timeJob DescriptionJob Title: Practice Operations AdministratorJob Summary:We are seeking a highly organized and detail-oriented Practice Operations Administrator to join our team at Haresfield Surgery. As a Practice Operations Administrator, you will play a crucial role in supporting the Practice Manager and Assistant Practice Manager in the day-to-day...
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Practice Operations Administrator
6 days ago
Worcester, Worcestershire, United Kingdom Haresfield Surgery Full timeJob DescriptionJob Title: Practice Operations AdministratorJob Summary:We are seeking a highly organized and detail-oriented Practice Operations Administrator to join our team at Haresfield Surgery. As a Practice Operations Administrator, you will play a crucial role in supporting the Practice Manager and Assistant Practice Manager in the day-to-day...
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