Practice Point and BETC Strategic Operations Director

2 months ago

Worcester, Worcestershire, United Kingdom Worcester Polytechnic Institute Full time

Job Summary:

The Director of Practice Point and BETC at Worcester Polytechnic Institute is responsible for overseeing the day-to-day operations of the facilities, ensuring optimal customer satisfaction and compliance with relevant regulations and guidelines. This position provides leadership and guidance on the enhancement of strategic, administrative, operational, and marketing activities of the facilities.

Key Responsibilities:

  • Organizational Leadership: Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organizations' goals and objectives; oversees recruitment, training, supervision, and evaluation of staff.
  • Operational Management: Oversees and directs the day-to-day provision of operational and user support of the facilities, ensuring optimal customer satisfaction, adherence to relevant funding agency provisions, and compliance with all relevant regulations, guidelines, policies, and standards.
  • Business Development: Develops (or updates) a business plan for the financial aspects, needed usage, and required staffing. Responsible for outreach to the community to develop revenue generation opportunities.
  • Marketing and Communications: Develops a marketing plan, including investigation of the range of potential internal and external clients and the match between their needs and the facilities' capabilities. Manages facilities' communications, including website, client feedback, and print media. Conducts tours, demonstrations, and instructional workshops.
  • Stakeholder Engagement: Works closely with external stakeholders, including corporate partners and Commonwealth and quasi-public agencies, on programming and utilization of the facilities.
  • Equipment Management: Oversees installation of new equipment and maintenance/vendor relations for equipment service, negotiates service contracts, and troubleshoots/repairs equipment not under service contract.
  • Grant Writing and Reporting: Leads and/or assists in preparation and writing of grant and budget proposals. Prepares written and oral reports to other units, and support agencies.
  • Advisory Boards: Manages advisory boards for both facilities.
  • Research and Development: Presents services/offerings and research findings at seminars and conferences.

Requirements:

  • Education: Knowledge and experience as typically acquired through completion of a doctoral degree from an accredited institution.
  • Experience: 5+ years of progressively responsible related research facility management experience.
  • Business Acumen: Experience in business strategy and operations and in developing business models/marketing services to both internal and external customers.
  • Collaboration and Communication: Demonstrated track record of developing and maintaining collaborative working relationships among stakeholders in university, industry, government, and/or the non-profit sector.
  • Leadership and Team Management: Outstanding leadership skills and the ability to build well-functioning teams.
  • Documentation and Reporting: Strong documentation skills to assist in writing proposals, comprehensive reports for clients, and collaboration for scientific projects.

WPI is an Equal Opportunity Employer: Worcester Polytechnic Institute is committed to maintaining a campus environment free of harassment and discrimination. It seeks individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making.

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