Customer Experience Champion

Job DescriptionThe role will report to the Marketing insight and analytics manager and will focus upon supporting them in the following areas:Key ResponsibilitiesMarket research (primary and secondary, quantitative and qualitative) – Writing and distributing questionnaires, researching market changes, trends, competitor activity and web industry...

About Frasers GroupFrasers Group is a leading department store group with a rich history spanning over 170 years. With a portfolio of over 500 global brands, we are committed to delivering exceptional customer experiences across our UK and Ireland locations.Job OverviewWe are seeking a highly motivated Customer Experience Specialist to join our team. This...

beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the UK.Key Responsibilities:Respond to customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and manage account details.Collaborate with other departments to ensure...

As a Customer Experience Specialist at Halfords, you will play a key role in ensuring customers remain our number one priority by taking pride in the service we provide and developing a 'first contact resolution' ethos.Key ResponsibilitiesTo be the first point of contact for Cycle2work, remaining professional at all times, showing empathy and providing the...

At Workforce Staffing Ltd, we are seeking an experienced Customer Experience Manager to join our dynamic team. This role is focused on delivering an exceptional customer experience, managing customer orders end-to-end, and collaborating closely with supply chain teams to ensure seamless promotion activities and order fulfilment.Key Responsibilities:Oversee...

Zachary Daniels Recruitment is seeking a Customer Experience Transformation Specialist to support our new Digital Accelerator programme. This exciting opportunity focuses on optimising customer journeys across key retail categories.The ideal candidate will drive improvements in digital experiences by analysing customer insights, mapping end-to-end journeys,...

Sanctuary Group, a leading provider of housing, care and commercial services, seeks an Investigator of Customer Experience Issues to join its Complaints team.This role is responsible for investigating the root cause of customer complaints and identifying areas to improve customer satisfaction. The Investigator will work closely with key stakeholders to drive...

Job OverviewThe Customer Experience Insight Graduate will play a key role in supporting the Marketing insight and analytics manager in various areas, including market research, customer satisfaction analysis, and marketing automation.Main Responsibilities:Conduct market research, including primary and secondary research, quantitative and qualitative...

An exciting role within the Group CRM team, for an Optimising Customer Experience Specialist working on enhancing our automation programme.Halfords has a sophisticated automated email programme which is integrated with digital for web personalisation and social. This role is responsible for optimising the programme using targeting and personalisation...

About the RoleThe Casual Sales Assistant plays a vital role in delivering exceptional customer service and driving sales within the store.As a key member of the sales team, you will be responsible for providing a personalized shopping experience, ensuring customer satisfaction, and meeting sales targets.Key Responsibilities:Greet and engage with customers,...

About the Role:We are seeking a Sales Assistant to join our retail team at Joules. As a Sales Assistant, you will be the face of our brand, providing exceptional customer service and creating a shopping experience that delivers to our customers' needs.Key Responsibilities:Deliver outstanding customer service and create a welcoming shopping...

**About Us**">At Optical Express, we are dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our commitment to excellence extends to our people and technology, creating a fulfilling and rewarding career for our employees.As an employee of Optical Express, you can benefit from:**Industry Leading Salary**: £25 per hour plus...

Job IntroductionWe are seeking a highly skilled Service Advisor to join our Audi Dealership in Worcester. The successful candidate will be responsible for delivering exceptional customer service and ensuring the smooth workflow of the department.Key ResponsibilitiesBooking customer vehicles in for maintenance and/or repairs, and liaising with the workshop...

Job IntroductionWe are looking for a highly skilled Service Advisor to join our Audi Dealership in Worcester. The role will involve working Monday to Friday, 08:00 to 18:00, with Saturday working on a rota basis.As a competitive offer, you will receive a basic salary of up to £27,000, with an OTE of £34,000, plus a car and benefits package.Key...

About JoulesWe're a company that values our people as our biggest asset, and we want to look after them so they feel at home.Our retail stores are packed with character from the outside in, and from the inside out by stocking them with colourful characters who share our approach to style.Job OverviewThis is a Sales Assistant role working in one of our retail...

About UsWe are pioneers in the hospitality industry, driven by a team that sees every day as an opportunity to go beyond the ordinary. At Greene King's ventures arm, we push boundaries and thrive on originality.Salary and BenefitsA competitive salary is just the beginning. As one of our Waiting Staff, you can expect tronc payments, pension contributions, and...

About Parker Jones Group LtdParker Jones Group Ltd is a leading organization in the industry, committed to delivering exceptional services to our clients. We are seeking an experienced Client Experience Manager to join our team.Job SummaryThe Client Experience Manager will be responsible for managing customer relationships and ensuring high levels of...

About UsFrasers Group is a leading department store chain with a rich history spanning over 170 years, offering an extensive portfolio of global brands and a wide range of products.

Are you passionate about creating a fair and inclusive environment for everyone? Do you have excellent organisational skills and a passion for social justice?We are seeking an EDI & Wellbeing Coordinator to join our team at Worcestershire County Council. This is an exciting opportunity to make a real difference in the lives of our staff and communities.The...

Job OverviewFrasers Group is a dynamic retail company seeking a Customer Service Representative to join our team. This role offers the opportunity to deliver exceptional customer experiences and drive sales in our stores.Key ResponsibilitiesGreet and engage with customers, providing them with a seamless shopping experience.Assist customers with queries and...