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Service Desk Support Specialist
2 months ago
Job Title: Service Desk Analyst
Job Summary:
We are seeking a highly skilled Service Desk Analyst to join our team at L&G Recruitment. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and resolving their IT-related issues in a timely and efficient manner.
Key Responsibilities:
- Incident Management: You will be responsible for handling voice calls and emails from clients, prioritizing and categorizing incidents, and monitoring the Incident Management queue to ensure timely resolution.
- Troubleshooting: You will perform basic L1 level troubleshooting of desktop, network, printer, Active Directory, O365, Lotus Notes, and email-related issues.
- Queue Management: You will monitor the Incident Management queue, assign and reassign tickets as per standard procedure, and update the incident management system with relevant information.
- Rotational Shifts: You will be willing to work in rotational shifts, 24/7/365, to ensure continuous support to our clients.
Requirements:
- International Help Desk Experience: You must have experience handling voice calls and emails in an international help desk environment.
- Incident Management Skills: You should have a good understanding and hands-on experience of the Incident Management process, prioritization, and categorization of incidents.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
