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Service Desk Support Engineer

1 month ago

Birmingham, Birmingham, United Kingdom Franklin Fitch Full time £26,000 - £32,000

## Job Title: 1st/2nd Line Service Desk Engineer

## Job Description:

We are seeking a skilled 1st/2nd Line Service Desk Engineer to join our team at Franklin Fitch. As a key member of our IT support team, you will be responsible for providing remote and telephone support to our customers, resolving technical issues, and ensuring excellent customer service.

### Key Responsibilities:

* Provide technical support to customers via phone, email, and remote desktop
* Troubleshoot and resolve technical issues with desktops, laptops, and mobile devices
* Collaborate with the Service Administrator to manage support tickets and ensure Service Level Agreements are met
* Develop and maintain knowledge of Microsoft Windows, Office, and Server products
* Participate in training and development opportunities to enhance technical skills

### Requirements:

* Strong technical skills and knowledge of Microsoft Windows, Office, and Server products
* Excellent communication and customer service skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving skills and attention to detail
* Ability to work collaboratively as part of a team

### What We Offer:

* Competitive salary and benefits package
* Opportunities for training and development
* Collaborative and dynamic work environment
* Access to our Bupa Employee Assistance Programme and Yulife wellbeing app

### How to Apply:

If you are a motivated and skilled IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].