Front Desk Operations Manager
3 weeks ago
At Royal Caribbean Group, we strive to deliver exceptional guest experiences while setting the standard for hospitality excellence.
Job SummaryWe are seeking a skilled Assistant Front Desk Manager to join our team. As an Assistant Front Desk Manager, you will play a key role in driving operational excellence and delivering exceptional customer service.
Responsibilities- Oversee front desk operations, ensuring seamless check-in and check-out processes.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Foster a positive working environment, promoting teamwork and collaboration among staff members.
To be successful in this role, you should have:
- A minimum of one year of front-of-house supervisory experience in a hotel or hospitality industry-related field.
- Excellent communication and interpersonal skills, with the ability to effectively deal with internal and external guests.
- A strong knowledge of customer service principles and practices, including needs assessment, problem resolution, and quality service standards.
- The ability to work positively and cooperatively in a diverse team environment, meeting established timeframes and operational goals.
- A flexible outlook towards placement throughout the fleet, considering changing business needs.
In addition to a competitive salary, we offer:
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience and qualifications.
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Front Desk Manager
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Front Desk Manager
7 months ago
England,, UK, United Kingdom Royal Caribbean Group Full timeBeing a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete...
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England, United Kingdom Royal Caribbean Group Full timeBeing a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete...
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England, United Kingdom Royal Caribbean Group Full timeBeing a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete...
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