Front Desk Operations Manager

3 weeks ago


Eastern England, United Kingdom Royal Caribbean Group Full time
About Royal Caribbean Group

At Royal Caribbean Group, we strive to deliver exceptional guest experiences while setting the standard for hospitality excellence.

Job Summary

We are seeking a skilled Assistant Front Desk Manager to join our team. As an Assistant Front Desk Manager, you will play a key role in driving operational excellence and delivering exceptional customer service.

Responsibilities
  • Oversee front desk operations, ensuring seamless check-in and check-out processes.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Foster a positive working environment, promoting teamwork and collaboration among staff members.
Requirements

To be successful in this role, you should have:

  • A minimum of one year of front-of-house supervisory experience in a hotel or hospitality industry-related field.
  • Excellent communication and interpersonal skills, with the ability to effectively deal with internal and external guests.
  • A strong knowledge of customer service principles and practices, including needs assessment, problem resolution, and quality service standards.
  • The ability to work positively and cooperatively in a diverse team environment, meeting established timeframes and operational goals.
  • A flexible outlook towards placement throughout the fleet, considering changing business needs.
What We Offer

In addition to a competitive salary, we offer:

  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with company match.
  • Opportunities for career growth and professional development.
Salary Range

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience and qualifications.


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