Operations Manager

3 weeks ago


Eastern England, United Kingdom Royal Caribbean Group Full time
Job Summary:
Royal Caribbean Group seeks an experienced Operations Manager to lead our Guest Services team. As a key member of our hospitality services division, you will be responsible for establishing and driving operational goals, ensuring complete guest and team satisfaction, and promoting a positive working environment.

About the Role:
This role is perfect for those who thrive in fast-paced environments and have a passion for delivering exceptional customer service. You will work closely with managers and employees to resolve problems and negotiate amicable resolutions to challenging issues. A flexible outlook towards placement throughout the fleet is also required, considering changing fleet-wide operational business needs.

Responsibilities:
* Establish and drive operational goals* Ensure complete guest and team satisfaction* Promote a positive working environment* Manage, focus, direct, and encourage a positive, dynamic, diverse guest services operation

Requirements:
* Minimum two years front of house managerial/operational experience in a hotel, cruise line or hospitality industry related field preferred* Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy* Working knowledge of computers, internet access, and ability to navigate within a variety of software packages such as Microsoft Office* Completion of high school, basic or vocational education equivalency preferred* Estimated Salary: $60,000 - $80,000 per year
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