Hotel Operations Manager
3 weeks ago
**Royal Caribbean Group: A World Leader in Hospitality**
We are seeking a highly skilled Hospitality Service Lead to join our team at Royal Caribbean Group. This role is ideal for someone with a passion for delivering exceptional guest experiences and leading by example.
In this position, you will be responsible for establishing and driving a positive working environment that focuses on operational goals, training, leadership development, and recognizing overall team performance. As a key member of our Guest Services team, you will work closely with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolutions to challenging issues.
Requirements:
- A minimum of two years' front-of-house managerial/operational experience in a hotel, cruise line, or hospitality industry-related field is preferred.
- You must have the ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy.
- You should possess knowledge of principles and processes for providing exemplary customer and personal service, including needs assessment, problem resolution, and achievement of quality service standards.
- Salary:** $65,000 - $80,000 per annum (dependent on experience)
- You should be able to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
- You must have flexibility to manage, focus, direct, and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.
- You should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
- You must be able to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
- You should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
- You must demonstrate a working knowledge to operate all office equipment and have working knowledge of US cash handling procedures and foreign exchange required.
- A completion of high school, basic, or vocational education equivalency is preferred.
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