Hotel Operations Manager

3 weeks ago


Eastern England, United Kingdom Royal Caribbean Group Full time

**Royal Caribbean Group: A World Leader in Hospitality**

We are seeking a highly skilled Hospitality Service Lead to join our team at Royal Caribbean Group. This role is ideal for someone with a passion for delivering exceptional guest experiences and leading by example.

In this position, you will be responsible for establishing and driving a positive working environment that focuses on operational goals, training, leadership development, and recognizing overall team performance. As a key member of our Guest Services team, you will work closely with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolutions to challenging issues.

Requirements:

  • A minimum of two years' front-of-house managerial/operational experience in a hotel, cruise line, or hospitality industry-related field is preferred.
  • You must have the ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy.
  • You should possess knowledge of principles and processes for providing exemplary customer and personal service, including needs assessment, problem resolution, and achievement of quality service standards.
  • Salary:** $65,000 - $80,000 per annum (dependent on experience)
  • You should be able to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
  • You must have flexibility to manage, focus, direct, and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.
  • You should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
  • You must be able to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
  • You should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
  • You must demonstrate a working knowledge to operate all office equipment and have working knowledge of US cash handling procedures and foreign exchange required.
  • A completion of high school, basic, or vocational education equivalency is preferred.


  • Eastern England, United Kingdom Royal Caribbean Group Full time

    Job Title: Hotel Operations SupervisorRoyal Caribbean Group is seeking a highly skilled and experienced Hotel Operations Supervisor to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our hotel, including guest services, housekeeping, and food and beverage services.The ideal candidate will have a minimum of two...


  • Eastern England, United Kingdom Royal Caribbean Group Full time

    Job Title: Hotel Operations DirectorThe Royal Caribbean Group is seeking a highly motivated and experienced Hotel Operations Director to join our team. This role will be responsible for overseeing the day-to-day operations of our hotel, ensuring that guests receive exceptional service and experience a memorable stay.Key Responsibilities:Manage and direct a...

  • Operations Manager

    3 weeks ago


    Eastern England, United Kingdom Royal Caribbean Group Full time

    Job Summary:Royal Caribbean Group seeks an experienced Operations Manager to lead our Guest Services team. As a key member of our hospitality services division, you will be responsible for establishing and driving operational goals, ensuring complete guest and team satisfaction, and promoting a positive working environment.About the Role:This role is perfect...


  • Eastern England, United Kingdom Royal Caribbean Group Full time

    Royal Caribbean Group is a leading cruise line that prides itself on delivering exceptional customer experiences. We are seeking a highly skilled and experienced Hospitality Operations Manager to join our team.Job Overview:This is a key leadership role that requires a strong ability to motivate and direct a diverse guest services operation, navigate through...

  • General Manager

    3 days ago


    England, United Kingdom Cartwheel Recruitment Ltd Full time €60,000

    Seeking a General Manager for an independent hotel in Hampshire. Are you an inspiring General Manager with a passion for hospitality and a proven track record in managing hotels with extensive meeting, event, and wedding spaces? We are seeking a dynamic and results-driven General Manager to lead an established, independent hotel in Hampshire. The hotel...

  • General Manager

    3 days ago


    England, United Kingdom Cartwheel Recruitment Ltd Full time €60,000

    Seeking a General Manager for an independent hotel in Hampshire. Are you an inspiring General Manager with a passion for hospitality and a proven track record in managing hotels with extensive meeting, event, and wedding spaces? We are seeking a dynamic and results-driven General Manager to lead an established, independent hotel in Hampshire. The hotel...

  • General Manager

    3 days ago


    England, United Kingdom Cartwheel Recruitment Ltd Full time

    Seeking a General Manager for an independent hotel in Hampshire. Are you an inspiring General Manager with a passion for hospitality and a proven track record in managing hotels with extensive meeting, event, and wedding spaces? We are seeking a dynamic and results-driven General Manager to lead an established, independent hotel in Hampshire. The hotel...

  • General Manager

    3 days ago


    England, United Kingdom Cartwheel Recruitment Ltd Full time €60,000

    Seeking a General Manager for an independent hotel in Hampshire. Basic salary: £60,000 plus benefits Are you an inspiring General Manager with a passion for hospitality and a proven track record in managing hotels with extensive meeting, event, and wedding spaces? We are seeking a dynamic and results-driven General Manager to lead an established,...

  • General Manager

    3 days ago


    England, United Kingdom Cartwheel Recruitment Ltd Full time €60,000

    Seeking a General Manager for an independent hotel in Hampshire. Basic salary: £60,000 plus benefits Are you an inspiring General Manager with a passion for hospitality and a proven track record in managing hotels with extensive meeting, event, and wedding spaces? We are seeking a dynamic and results-driven General Manager to lead an established,...

  • General Manager

    3 days ago


    England, United Kingdom Cartwheel Recruitment Ltd Full time

    Seeking a General Manager for an independent hotel in Hampshire. Basic salary: £60,000 plus benefits Are you an inspiring General Manager with a passion for hospitality and a proven track record in managing hotels with extensive meeting, event, and wedding spaces? We are seeking a dynamic and results-driven General Manager to lead an established,...


  • England, United Kingdom Clayton Hotel City of London Full time

    Cluster Business Development Manager - Clayton Hotel City of London & Maldron Hotel Finsbury Park Why Dalata and the Clayton Hotels Dalata Hotel Group are the most successful and largest hotel group in Ireland, and now have a growing presence in the UK and Continental Europe. We operate the Clayton Hotel & Maldron Hotel brands alongside a number of...


  • Eastern England, United Kingdom Royal Caribbean Group Full time

    About Royal Caribbean GroupAt Royal Caribbean Group, we strive to deliver exceptional guest experiences while setting the standard for hospitality excellence.Job SummaryWe are seeking a skilled Assistant Front Desk Manager to join our team. As an Assistant Front Desk Manager, you will play a key role in driving operational excellence and delivering...


  • Eastern England, United Kingdom GAP Talent Full time

    About Us: Our hospitality group is renowned for delivering exceptional guest experiences across the Caribbean and Central America. As a Group Director of Resort Engineering, you will be responsible for overseeing the maintenance and operation of our luxury resorts and mid-range hotels.Position Overview: This executive role involves managing a team of...


  • Eastern England, United Kingdom Royal Caribbean Group Full time

    About Royal Caribbean GroupWe are a leading cruise line and hospitality company that strives to exceed industry standards in providing exceptional guest experiences.


  • England, United Kingdom COREcruitment International Full time €80,000

    Job Title: F&B Manager – Luxury Country Hotel - Hampshire Salary: up to £80,000 + bonus Location: Hampshire I am currently recruiting for an F&B Manager to join this luxury country hotel located in Hampshire. My client is looking for an experienced individual from a hotel background to join their team. As F&B Manager you will oversee the management of...


  • England, United Kingdom COREcruitment International Full time €80,000

    Job Title: F&B Manager – Luxury Country Hotel - Hampshire Salary: up to £80,000 + bonus Location: Hampshire I am currently recruiting for an F&B Manager to join this luxury country hotel located in Hampshire. My client is looking for an experienced individual from a hotel background to join their team. As F&B Manager you will oversee the management of...

  • Operations Manager

    1 month ago


    Eastern England, United Kingdom C&M Travel Recruitment Full time

    Operations Manager – Concierge Luxury Travel Agency (Fully Remote)A unique opportunity to join a rapidly growing Concierge Luxury Travel Agency that specializes in providing tailored, first-class service to clients. The company is seeking an experienced Operations Manager to help scale the business and be a key part of their growth journey.Operations...


  • Eastern England, United Kingdom Royal Caribbean Group Full time

    Job Title: Front Office SupervisorWe are seeking a highly motivated and experienced Front Office Supervisor to join our team at Royal Caribbean Group. This role will be responsible for overseeing front desk operations, managing staff, and ensuring exceptional customer service.About the Role:The ideal candidate will have a minimum of two years of supervisory...

  • Assistant Food

    4 days ago


    England, United Kingdom Millennium Gloucester Hotel London Kensington Full time

    Millennium Gloucester Hotel London Kensington is seeking an Assistant Food & Beverage Manager who within the limits of Millennium & Copthorne policies and procedures, oversees and directs all aspects of the Food & Beverage function and operations. The Assistant Food & Beverage Manager Key Responsibilities will include: Ensure all customers enjoy their...

  • Assistant Food

    4 days ago


    England, United Kingdom Millennium Gloucester Hotel London Kensington Full time

    Millennium Gloucester Hotel London Kensington is seeking an Assistant Food & Beverage Manager who within the limits of Millennium & Copthorne policies and procedures, oversees and directs all aspects of the Food & Beverage function and operations. The Assistant Food & Beverage Manager Key Responsibilities will include: Ensure all customers enjoy their...