Hospitality Services Director

3 weeks ago


Eastern England, United Kingdom Royal Caribbean Group Full time
About Royal Caribbean Group

Royal Caribbean Group is a world leader in cruising and vacation travel, operating some of the most iconic ships at sea.

Job Description

We are seeking a seasoned Assistant Front Desk Manager to join our team. As an Assistant Front Desk Manager, you will oversee front desk operations, develop strategies to enhance guest satisfaction, and foster a positive working environment.

Key Responsibilities
  1. Lead front desk teams to achieve operational excellence and deliver exceptional customer service.
  2. Develop and implement processes to streamline check-in and check-out procedures.
  3. Maintain a high level of guest satisfaction through effective communication and problem resolution.
Qualifications

To be successful in this role, you should possess:

  • A minimum of one year of front-of-house supervisory experience in a hotel or hospitality industry-related field.
  • Exceptional leadership and management skills, with the ability to motivate and inspire staff members.
  • A strong knowledge of customer service principles and practices, including needs assessment, problem resolution, and quality service standards.
  • The ability to communicate diplomatically with managers, employees, and guests to resolve problems and negotiate amicable resolutions.
Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision coverage.
  • A 401(k) retirement plan with company match.
  • Opportunities for career growth and professional development.
Salary Information

The estimated salary for this role is $65,000 - $85,000 per year, based on experience and qualifications.



  • Eastern England, United Kingdom Royal Caribbean Group Full time

    Hospitality Services Executive Job SummarySalary Range:$70,000 - $90,000 per annumAbout Royal Caribbean GroupRoyal Caribbean Group is a leading cruise line and hospitality company that values its commitment to customer satisfaction. As a Hospitality Services Executive, you will play a key role in delivering exceptional service to our guests.Job...


  • Eastern England, United Kingdom Royal Caribbean Group Full time

    Job SummaryWe are seeking an experienced Customer Service Director to join our team at Royal Caribbean Group. As a key member of the shipboard management team, this role requires a dynamic and outgoing individual with a passion for delivering exceptional customer service.Key Responsibilities:Lead by example and set high standards for customer service...


  • Eastern England, United Kingdom Royal Caribbean Group Full time

    At Royal Caribbean Group, we are seeking a highly skilled and experienced Customer Service Director to join our team. This is a dynamic role that requires a strong passion for delivering exceptional customer service while maintaining high levels of professionalism.Job Summary:We are looking for an individual who can lead by example and drive a positive...


  • Eastern England, United Kingdom Royal Caribbean Group Full time

    Job Title: Customer Experience ManagerWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Royal Caribbean Group. This role will be responsible for delivering exceptional customer service, managing front desk operations, and leading a team of hospitality professionals.About the Role:The ideal candidate will have a...


  • North West England, United Kingdom Taste Hospitality Recruitment Ltd Full time

    Job Title: North West Service Director Join us as a North West Service Director at Taste Hospitality Recruitment Ltd, where you will be responsible for delivering exceptional service to our guests in the Northwest of England. As a key member of our service team, you will play a crucial role in ensuring that our Michelin Star-rated restaurant meets the...


  • Eastern England, United Kingdom Who+Why Full time

    We are seeking a highly motivated and experienced Client Service Director to join our team and lead the development of our client service strategy. The ideal candidate will have a strong background in agency client service and a proven track record in developing and executing client service strategies that drive business growth.A successful Client Service...


  • North West England, United Kingdom Taste Hospitality Recruitment Ltd Full time

    Fine Dining Restaurant Operations ManagerThis exceptional opportunity has arisen for an experienced operations manager to join a renowned fine dining restaurant with rooms in Cumbria. The successful candidate will be responsible for overseeing the smooth day-to-day running of the business, including managing front-of-house and back-of-house teams,...

  • Property Director

    4 weeks ago


    Eastern England, United Kingdom Troika Recruitment Full time

    We're seeking an experienced and strategic Property Director to lead on the growth plans of this highly successful, growing casual dining brand across the UK. This role will involve leading a team over acquisitions, project management, construction, design and fit out of new openings, as well as an investment program for existing site renovations....


  • Eastern England, United Kingdom Morrisons Full time

    Job DescriptionAs a Customer Service Director - Wholesale, you will be responsible for leading our team in providing outstanding support to our wholesale partners and their customers.You will take ownership of escalated issues, turn them into coaching opportunities, and develop a data-driven approach to improve processes and customer experiences.


  • Eastern England, United Kingdom GAP Talent Full time

    About Us: Our hospitality group is renowned for delivering exceptional guest experiences across the Caribbean and Central America. As a Group Director of Resort Engineering, you will be responsible for overseeing the maintenance and operation of our luxury resorts and mid-range hotels.Position Overview: This executive role involves managing a team of...


  • Eastern England, United Kingdom Royal Caribbean Group Full time

    Royal Caribbean Group is a leading cruise line that prides itself on delivering exceptional customer experiences. We are seeking a highly skilled and experienced Hospitality Operations Manager to join our team.Job Overview:This is a key leadership role that requires a strong ability to motivate and direct a diverse guest services operation, navigate through...


  • Eastern England, United Kingdom Gilbert Meher Full time

    Gilbert Meher is looking for a highly skilled Healthcare Services Director to take charge of our expanding healthcare services business. The estimated salary for this position is $275,000 annually.Responsibilities:Establish and execute a comprehensive growth strategy that accelerates expansion and improves operational efficiency.Drive service excellence by...


  • Eastern England, United Kingdom GAP Talent Full time

    Job Opportunity: Director of Activities & Resort Programming – Luxury Family ResortLocation: Caribbean (Relocation & Housing Provided)About Us:Join a premier, high-end family resort in the Caribbean, renowned for creating unforgettable experiences in an idyllic tropical setting. Our resort is dedicated to offering world-class amenities and thoughtfully...


  • Eastern England, United Kingdom Gilbert Meher Full time

    Gilbert Meher is a growing healthcare services organisation looking for a Healthcare Services Director to join our executive team.The ideal candidate will have proven experience in financial leadership, with a strong track record of driving growth, profitability, and sustainable value in a healthcare environment.Salary: $150,000 - $220,000 per yearJob...


  • North West England, United Kingdom Taste Hospitality Recruitment Ltd Full time

    Our esteemed client, Taste Hospitality Recruitment Ltd, invites applications for a prestigious position: Executive Restaurant DirectorWe are seeking an accomplished Restaurant Operations Manager - Michelin Star to spearhead the service team at our Michelin-starred restaurant in the picturesque Northwest of England.The successful candidate will have extensive...


  • Eastern England, United Kingdom Currie & Brown Full time

    Currie & Brown is one of the leading international physical asset management and construction consultancies, dedicated to advising clients worldwide with our expertise and experience in multiple sectors and services. We are differentiated by our people, innovation and reputation with a genuine global office network.Our people, from the first-day apprentice...

  • Account Director

    3 weeks ago


    Eastern England, United Kingdom Who+Why Full time

    Its the festive season, so I will keep this short and concise.One of my longest serving clients is looking to hire an Account Director to work across £1million in revenue for the agency. It is massively important you have either in-depth experience across Data, Analytics, CRM, Marketing Automation, B2B buying journeys or a big desire to join this space....

  • Account Director

    1 month ago


    Eastern England, United Kingdom BMS Tech Sales Full time

    A leading ERP Business has mandated us to find a Senior Account Director with experience in selling any Business Application SoftwareRole Information• Selling ERP Software and Services• Account Director role selling to the UK Market•Managing a set of 40 named accounts• New business into existing accounts(up-sell)• Highly organized and methodical...


  • North West England, United Kingdom Taste Hospitality Recruitment Ltd Full time

    Cumbria Hospitality LeaderTaste Hospitality Recruitment Ltd is seeking an accomplished Restaurant Manager to lead our Cumbria-based fine dining establishment. This exciting opportunity comes with an estimated annual salary of up to £50,000.As a seasoned hospitality leader, you will be responsible for overseeing daily operations, leading a talented team, and...


  • Eastern England, United Kingdom GAP Talent Full time

    Join Our Team: At GAP Talent, we offer exciting opportunities for professionals looking to take their career to the next level. As a Group Director of Resort Engineering, you will be responsible for leading a team of Chief Engineers to ensure seamless operation and maintenance of our facilities.Responsibilities:Develop strategic plans for maintenance and...