Hospitality Services Executive
2 weeks ago
Salary Range:$70,000 - $90,000 per annum
About Royal Caribbean GroupRoyal Caribbean Group is a leading cruise line and hospitality company that values its commitment to customer satisfaction. As a Hospitality Services Executive, you will play a key role in delivering exceptional service to our guests.
Job DescriptionThe Hospitality Services Executive is responsible for:
- Leading by example and from the front of the house, driving a positive working environment that focuses on operational goals, training, leadership development, and recognizing overall team performance.
- Developing and implementing strategies to improve customer satisfaction and loyalty.
To succeed in this role, you will need:
- A minimum of two years' front-of-house managerial/operational experience in a hotel, cruise line, or hospitality industry-related field.
- A strong understanding of principles and processes for providing exemplary customer and personal service.
- Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolutions.
- Flexibility to manage, focus, direct, and encourage a positive, dynamic, diverse guest services operation.
We offer a competitive salary package, including benefits such as health insurance, retirement plans, and opportunities for career growth and development.
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