Customer Care Representative

2 weeks ago


Newcastle upon Tyne, United Kingdom Verisure UK Full time
{"title": "Customer Care Representative", "content": "Job Summary

We are seeking a skilled Customer Care Representative to join our team in Newcastle. As a key member of our customer care team, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.

Key Responsibilities
  • Working in a call centre environment
  • Making outbound calls to existing customers with the purpose of retaining them
  • Dealing with escalated high-level complaints
  • Establishing, building, and managing strong long-term customer relationships
  • Ensuring customer satisfaction
  • Liaising with various other departments both within the business and third parties
  • Updating relevant information in our customers' records
  • Delivering first class customer service to customers
Requirements
  • Experience in call centre environment, an outbound or an objections handling role would be beneficial
  • Confident dealing with high level complaints
  • Strong computer and MS office skills
  • Excellent communication skills with problem solving attitude
  • Attention to detail
  • Customer oriented, genuinely passionate about providing an amazing experience through every interaction
  • The ability to multitask effectively whilst keeping a high level of service quality
  • Teamworking skills
  • Passionate and willing to learn in a dynamic environment
  • Willing to accept new challenges
Benefits
  • Enjoy your birthday off as a special treat
  • Satisfy your cravings at our onsite coffee shop and our canteen
  • Stay active with discounted gym and health club memberships
  • Access private healthcare and MediCash cash plan
  • Unlock a world of freebies and discounts with PerkBox
  • Earn rewards through our employee referral program
  • Enjoy discounts on our alarm systems
  • Contribute to a greener lifestyle with the Cycle to Work Scheme
About Verisure UK

Verisure UK is a leading provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

", "lang_code": "en-US"}

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