Customer Solutions Representative

7 months ago

Newcastle upon Tyne, United Kingdom LNER Full time

**Why LNER?**

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

**So, what exactly does a Customer Solutions Representative do?**

We're glad you asked

When joining us as a Customer Solutions Representative you'll initially start on one of our training programmes which will provide you with good understanding of our systems and processes to ensure you can deliver and accurate and timely service for our customer. You'll be trained in all aspects of customer service and web support, from helping a customer book a ticket and pro-actively informing them of LNER products and services which may be of benefit to them to processing a delay repay form. To ensure a great service, we like all of our Customer Solutions Representatives to become multi skilled so over time you'll be trained up to deal with a range of queries from assistant requests and web queries to group bookings.

It can be an extremely busy role, especially during peak periods and through times of disruption so it can often be all hands-on deck however, you'll be a part of a fantastic team who will be on hand to support you.

**So, what does it take to be one of the first points of contact for our customers?**

To make it as a Customer Solutions Representative you'll need to:

- Have a genuine passion for **customer service** and be experienced in striving to provide customers with a personalised and memorable service.
- Have **excellent written and verbal communication** skills with the ability to adapt your style to match that of the customer
- Be a **people person**, as a Customer Solutions Representative your day will involve constant interaction with our wonderful customers, the team around you and potentially colleagues from across other areas of the business.
- Be** adaptable **with the **ability to learn,** we provide training for our Customer Solutions Representatives so they can be multi skilled and provide support to different teams within the Customer Solutions Centre when required.
- Be **computer literate** and have experience of using a variety of systems along with Microsoft Office.
- Have strong **problem solving skills **as wherever possible we aim to provide first contact resolution for our customers.
- Finally, you'll need to be** flexible** - our Customer Solutions Representatives work a variety of shifts between 06.00 - 23.00 including weekends so you'll need to be able to commit to working within these hours.

**What you'll get**:

- Free travel on LNER + 75% off other companies' tickets (for you & dependents)
- Discounted international train tickets (after one year's service)
- 50% discount on LNER tickets for friends & family
- Generous pension scheme
- Annual cycle to work schemes/electric vehicle scheme
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further your career
- Rewards & awards to recognise when you shine

**What we believe**:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey - and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave

**Diversity and inclusion**
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

**Developing our people**
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

**Health & wellbeing**
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

**What next?**

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER - without delay

Start your journey here

  • Customer Representative

    7 months ago

    Newcastle upon Tyne, United Kingdom Communications and Solutions Partners Group Full time

    Are you passionate about delivering exceptional service and resolving customer inquiries? Join our team as a Customer Service Representative and play a pivotal role in ensuring our customers' satisfaction. **Responsibilities**: - Interact with customers in person and provide product information - Provide product knowledge and assistance to customers as...

  • Customer Service Representative

    7 months ago

    Newcastle upon Tyne, United Kingdom Communications and Solutions Partners Group Full time

    **Customer Service Representative** We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. This role offers an exciting opportunity to engage with customers, drive sales, and ensure outstanding service delivery. **Duties**: - Provide exceptional customer service to clients in person - Analyze...

  • Customer Service Representative

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Global Technology Solutions Ltd in Newcastle. As a key member of our Contact Centre, you will provide exceptional customer service via telephone and written correspondence.Job Description:Company Overview: We strive to deliver high-quality services to our clients, and our...

  • Customer Representative

    7 months ago

    Newcastle upon Tyne, United Kingdom BLOOMING PARTNERS LIMITED Full time

    As a Customer Representative you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers. **Responsibilities**: - Provide assistance to customers in a professional and friendly manner -...

  • Customer Service Representative

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full time

    Job Summary:We are seeking a highly experienced Customer Service Representative - Solutions Expert to join our team at MTrec Ltd Commercial. As a key member of our customer-facing department, you will be responsible for delivering exceptional support services to our clients.About the Company:MTrec Ltd Commercial is a successful organization that values its...

  • Customer Representative

    7 months ago

    Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    As a Customer Representative, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers. **Duties**: - Provide exceptional customer service to clients via various face to face...

  • Customer Service Representative

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Global Technology Solutions Full time

    Customer Service Representative location: Newcastle Pay rate: £14.84p/h inside IR35 Hours: between 9am-5pm monday to Friday Overview Customer Services Representatives (CSRs) will work a 37 hour week, covering 9am till 5pm (Monday Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader. CSRs will handle all aspects of customer...

  • Customer Representative

    6 months ago

    Newcastle upon Tyne, United Kingdom CONNECTED L GROUP Full time

    Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers. **Responsibilities**: - Communicate with customers via various face to face channels to provide information and...

  • Customer Service Representative

    4 days ago

    Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    Role: Customer Service Representative Hours: Full Time **Salary**:£21,750 increasing to £24,000 after 20 weeks! The Role of the Customer Service Representative: - You will deal with a variety of calls - mainly inbound but with some outbound calls as well - & can deal with vulnerable customers & handle calls with extra care. You will assess the needs of...

  • Customer Representative

    6 months ago

    Newcastle upon Tyne, United Kingdom CONNECTED L GROUP Full time

    As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others. **Duties**: - Provide exceptional...

  • Customer Representative Executive

    7 months ago

    Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    As a Customer Representative Executive, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers. **Responsibilities**: - Provide exceptional customer service to clients in a...

  • Customer Service Representative

    7 months ago

    Newcastle upon Tyne, United Kingdom Acquisitions LTD Full time

    Customer Service Representative **Duties**: - Provide exceptional customer service to clients via face to face routes - Assist customers with inquiries, complaints, and requests in a professional and timely manner - Upsell products and services to maximize customer satisfaction and company revenue - Communicate effectively with customers to understand...

  • Customer Service Representative

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    Customer Service Representative location: Newcastle Pay rate: £14.84p/h inside IR35 Hours: between 9am-5pm monday to Friday Overview Customer Services Representatives (CSRs) will work a 37 hour week, covering 9am till 5pm (Monday Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader. CSRs will handle all aspects of customer...

  • Customer Service Representative

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    Customer Service Representative location: Newcastle Pay rate: £14.84p/h inside IR35 Hours: between 9am-5pm monday to Friday Overview Customer Services Representatives (CSRs) will work a 37 hour week, covering 9am till 5pm (Monday Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader. CSRs will handle all aspects of customer...

  • Customer Service Representative

    4 days ago

    Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    Customer Service Representative location: Newcastle Pay rate: £14.84p/h inside IR35 Hours: between 9am-5pm Monday to Friday Overview Customer Services Representatives (CSRs) will work a 37 hour week, covering 9am till 5pm (Monday Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader. CSRs will handle all aspects of customer...

  • Customer Service Representative

    5 days ago

    Newcastle Upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    Customer Service Representative location: Newcastle Pay rate: £14.84p/h inside IR35 Hours: between 9am-5pm Monday to Friday Overview Customer Services Representatives (CSRs) will work a 37 hour week, covering 9am till 5pm (Monday Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader. CSRs will handle all aspects of customer...

  • Customer Support Representative

    6 days ago

    Newcastle upon Tyne, United Kingdom Act! LLC Full time

    **Title: Customer Support Representative**: **Location: Newcastle**: Act! has one purpose - to fuel small business growth. We do so by delivering modern and innovative software and services, purpose-built for the unique needs of today’s small businesses. Act! is a recognized leader in the small business segment for solutions that drive customer...

  • Customer Service Representative

    7 months ago

    Newcastle upon Tyne, United Kingdom Raven Full time

    Customer Service Representative **Duties**: - Provide exceptional customer service and support to clients - Resolve customer complaints or issues in a professional and timely manner - Upsell products or services to customers when appropriate - Analyze customer needs and recommend suitable solutions - Maintain accurate and detailed records of customer...

  • Customer Representative

    3 days ago

    Newcastle Upon Tyne, United Kingdom Pareto Full time

    **Customer Representative** Location: Newcastle **Salary**: £27k (£42k) Ref: J13699:NE:GJ:CR Sector: Telecoms Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion. **The Role**: As Graduate Customer...

  • Customer Service Representative

    1 week ago

    Newcastle upon Tyne, United Kingdom Simple Client Solutions Full time

    _**Full training provided, start now!**_ **Who are we?** Simple CS are a leading sales and marketing company located in the heart of Newcastle city centre and we are looking for customer service representatives to join our team. **What are we looking for?** That motivated individual who is looking for a big future, to grow and push for their personal...