Customer Contact Sales Representative
6 months ago
**Salary comprised of £22,500, plus an OTE (on target earnings) of £5,000 per annum.**
**Why LNER?**
We go beyond. For everyone. **Our** vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the **people** who **can** deliver this, every day.
Since we took over on the East Coast mainline, we've been changing the face of rail travel. **Our** new Azuma train has brought faster journey times, more space and greater reliability. **Our** exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always **caring**. Owning it. They're the values **that** make us **LNER**.
Are you on board?
**So what exactly does a Customer Contact Sales Representative do?**
We're glad you asked
We're looking for some fantastic **people** to join **our** **team** as a Full Time **Customer** **Contact** **Sales** **Representative** **at** **our** **Contact** Centre in Gosforth.
When joining us **you'll** initially start on one of **our** training programmes which will provide you **with** a good **understanding** of **our** systems and processes to ensure you **can** deliver an accurate and timely service for **our** **customers**. **You'll** be trained in all aspects of Telesales from helping a **customer** book a ticket, to pro-actively informing them of **LNER** products and services which may be of benefit to them.
This is an office-based role in a busy **contact** centre, call volume **can** be demanding, especially during peak periods and through times of disruption. However, if you think you **have** **what** it takes to deliver an amazing experience to **LNER** **customers** **you'll** be a part of a fantastic **team** who will be on hand to **support** you every step of the way.
**What** does it take to be one of the first points of contact for our customers?**
To make it as a **Customer** **Contact** **Sales** **Representative** **you'll** need to:
- **Have** a genuine passion for **sales** and be experienced in striving to provide **customers** **with** a personalised and memorable service.
- Be motivated by achieving targets in a call centre environment and **have** a natural ability to convert enquiries into **sales** during every interaction
- **Have** excellent written and verbal communication skills **with** the ability to adapt **your** style to match **that** of the **customer**:
- Be a **people** person, as a **Customer** **Contact** **Sales** **Representative** **your** day will involve constant interaction **with** **our** wonderful **customers**, the **team** around you and potentially colleagues from across other areas of the business.
- Be adaptable **with** the ability to learn, we provide training for **our** **people** **with** a range of training opportunities to ensure you **can** always meet the **customers**' needs and expectations
- Be computer literate and **have** experience of using a variety of systems along **with** Microsoft Office.
- **Have** strong problem-solving skills as wherever possible we aim to provide first **contact** resolution for **our** **customers**.
- Finally, **you'll** need to be flexible - **our** **Customer** Solutions Representatives work a variety of shifts between 08:00 - 22:00 including weekends so **you'll** need to be able to **commit** to working within these hours.
**What** you'll get**:
- Free travel on **LNER** + 75% off other companies' tickets (for you & **dependents)**:
- Discounted international train tickets (after one year's service)
- 50% discount on **LNER** tickets for friends & family
- Generous pension scheme
- Annual cycle to work schemes
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further **your** career
- Rewards & awards to recognise when you shine
**What** we believe**:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing **what**'s right for **our** **customers**, **our** **people**, the communities and destinations we serve, the future of the industry we **lead** and the environment we cherish.
We know **that** **our** **people** are the beating heart of everything we do. We are **committed** to creating an **inclusive**, engaged culture **that** **supports** everyone **at** every stage of their journey - and ensures **that** when you're **at** **LNER**, you **can** always be you. No wonder most **people** never want to leave
**Diversity and inclusion**
We are passionate about creating a diverse and **inclusive** workforce, **representative** of the communities we serve, and are creating ways to inspire diverse talent to join **LNER**.
**Developing our people**
We are focused on creating a learning culture, to **support** **our** **people** to be the best they **can** be **at** work by providing them **with*
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