Customer Contact Sales Representative

6 months ago


Newcastle upon Tyne, United Kingdom LNER Full time

**Salary comprised of £22,500, plus an OTE (on target earnings) of £5,000 per annum.**

**Why LNER?**

We go beyond. For everyone. **Our** vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the **people** who **can** deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. **Our** new Azuma train has brought faster journey times, more space and greater reliability. **Our** exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always **caring**. Owning it. They're the values **that** make us **LNER**.

Are you on board?

**So what exactly does a Customer Contact Sales Representative do?**

We're glad you asked

We're looking for some fantastic **people** to join **our** **team** as a Full Time **Customer** **Contact** **Sales** **Representative** **at** **our** **Contact** Centre in Gosforth.

When joining us **you'll** initially start on one of **our** training programmes which will provide you **with** a good **understanding** of **our** systems and processes to ensure you **can** deliver an accurate and timely service for **our** **customers**. **You'll** be trained in all aspects of Telesales from helping a **customer** book a ticket, to pro-actively informing them of **LNER** products and services which may be of benefit to them.

This is an office-based role in a busy **contact** centre, call volume **can** be demanding, especially during peak periods and through times of disruption. However, if you think you **have** **what** it takes to deliver an amazing experience to **LNER** **customers** **you'll** be a part of a fantastic **team** who will be on hand to **support** you every step of the way.

**What** does it take to be one of the first points of contact for our customers?**

To make it as a **Customer** **Contact** **Sales** **Representative** **you'll** need to:

- **Have** a genuine passion for **sales** and be experienced in striving to provide **customers** **with** a personalised and memorable service.
- Be motivated by achieving targets in a call centre environment and **have** a natural ability to convert enquiries into **sales** during every interaction
- **Have** excellent written and verbal communication skills **with** the ability to adapt **your** style to match **that** of the **customer**:

- Be a **people** person, as a **Customer** **Contact** **Sales** **Representative** **your** day will involve constant interaction **with** **our** wonderful **customers**, the **team** around you and potentially colleagues from across other areas of the business.
- Be adaptable **with** the ability to learn, we provide training for **our** **people** **with** a range of training opportunities to ensure you **can** always meet the **customers**' needs and expectations
- Be computer literate and **have** experience of using a variety of systems along **with** Microsoft Office.
- **Have** strong problem-solving skills as wherever possible we aim to provide first **contact** resolution for **our** **customers**.
- Finally, **you'll** need to be flexible - **our** **Customer** Solutions Representatives work a variety of shifts between 08:00 - 22:00 including weekends so **you'll** need to be able to **commit** to working within these hours.

**What** you'll get**:

- Free travel on **LNER** + 75% off other companies' tickets (for you & **dependents)**:

- Discounted international train tickets (after one year's service)
- 50% discount on **LNER** tickets for friends & family
- Generous pension scheme
- Annual cycle to work schemes
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further **your** career
- Rewards & awards to recognise when you shine

**What** we believe**:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing **what**'s right for **our** **customers**, **our** **people**, the communities and destinations we serve, the future of the industry we **lead** and the environment we cherish.

We know **that** **our** **people** are the beating heart of everything we do. We are **committed** to creating an **inclusive**, engaged culture **that** **supports** everyone **at** every stage of their journey - and ensures **that** when you're **at** **LNER**, you **can** always be you. No wonder most **people** never want to leave

**Diversity and inclusion**
We are passionate about creating a diverse and **inclusive** workforce, **representative** of the communities we serve, and are creating ways to inspire diverse talent to join **LNER**.

**Developing our people**
We are focused on creating a learning culture, to **support** **our** **people** to be the best they **can** be **at** work by providing them **with*



  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Inc Recruitment Full time

    Excellent Opportunity for Sales and Customer Service ProfessionalsWe are seeking dynamic and ambitious individuals to join our award-winning sales and marketing organization as Sales Advisors and Customer Service Specialists.As a Sales Advisor and Customer Service Specialist, you will be responsible for approaching new and potential customers on behalf of...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sales Recruit UK Full time

    About the Role:The company is seeking a Field Sales Representative to join their FMCG sales team, covering the UK market. Responsibilities:Develop and maintain strong relationships with existing customers.Identify and expand the customer base within the FMCG sector.Ensure effective product placement and display in-store.Monitor and report on sales...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Absolute Sales Full time

    **Become a Top Sales Performer with Absolute Sales**Estimated Salary: £55,500 - £65,750 per annum (basic + commissions + bonuses)Are you a driven and ambitious sales professional looking to take your career to the next level? We are seeking an experienced territory manager to join our team at Absolute Sales. As a key member of our sales team, you will be...


  • Newcastle upon Tyne, United Kingdom Lawson Fuses Full time

    Job Advert **Job Title: Cu**stomer Service Representative** **Business Area: Sales** **Location: Newcastle Upon Tyne** **Job Purpose** The Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and...


  • Newcastle upon Tyne, United Kingdom Jackson Hogg Full time

    Jackson Hogg are looking to recruit a Customer Service Representative for a growing manufacturing organisation based in Newcastle. **Purpose of the role** The Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with...


  • Newcastle upon Tyne, United Kingdom LNER Full time

    **Why LNER?** Our vision is to be the most loved, progressive and responsible way to travel for generations to come, and we're looking for the people who can deliver this, every day. Since we took over the East Coast route, we've been changing the face of travel. Our new fleet of Azuma trains are delivering faster journey times, more space, comfort and...


  • Newcastle upon Tyne, United Kingdom Lawson Fuses Full time

    Job Advert Internal Job Title**:Customer Service Representative** Business**: Lawson Fuses Ltd** Location**:Newcastle** Job Reference No**:3388** **Job Purpose** The Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer and sales team...

  • Sales Representative

    6 months ago


    Newcastle upon Tyne, United Kingdom Inc Recruitment Full time

    1. The Role - Represent clients in field-based direct sales campaigns to enhance their brand recognition and strive to generate additional sales for the client. 2. As a Sales Representative you will participate in events campaigns, setting up stands in high-traffic locations like sports events, bustling shopping areas, local events, etc., to engage with the...

  • Sales Representative

    5 months ago


    Newcastle upon Tyne, United Kingdom Alpha Acquisitions Full time

    We are seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for generating leads, building relationships with potential customers, and closing sales. This is an excellent opportunity for someone who is passionate about sales and wants to contribute to the growth of our...


  • Newcastle upon Tyne, United Kingdom Succeed Recruitment Solutions Full time

    We have some brand new and fantastic opportunities with a leading Airline as they recruit for a number of Customer Engagement Representatives to join their home-based team, on an initial 6-month contract basis.Successful candidates will play a key role in providing exceptional customer service for our client’s customers across all communication channels,...


  • Newcastle upon Tyne, United Kingdom Board New Ltd Full time

    Customer Service / Sales - full training given! Board Newcastle are looking for Customer Service / Sales Representatives to join their growing team! As a dedicated marketing and sales agency based in Newcastle currently experiencing an increase in demand, Board Marketing are looking to expand their vibrant customer service team. Would you be excited about...


  • Newcastle upon Tyne, United Kingdom BLOOMING PARTNERS LIMITED Full time

    As a Customer Representative you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers. **Responsibilities**: - Provide assistance to customers in a professional and friendly manner -...


  • Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    As a Customer Representative, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers. **Duties**: - Provide exceptional customer service to clients via various face to face...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Institute of the Motor Industry. limited Full time

    About the JobWe are currently seeking a Retail Sales Representative to join our Institute of the Motor Industry. limited team.Key ResponsibilitiesThe ideal candidate will be responsible for managing all aspects of the sales process, including:Maintaining contact with customers throughout the sales processManaging sales appointments in a professional...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom VRS Recruitment Full time

    Unlock Your Sales PotentialWe are seeking an experienced Sales Representative to join our team in the North of England, with a particular focus on accounts in the North East. If you have a passion for chromatography and mass spectrometry products, this is the opportunity for you.The ideal candidate will have hands-on experience with LC/MS or HPLC/GC...

  • Sales Representative

    6 months ago


    Newcastle upon Tyne, United Kingdom Salesify Inc. Full time

    On the lookout for dedicated Sales Representatives - Entry Level to become integral parts of their team. In this role, you will be at the forefront of our sales efforts, engaging with both new and existing customers on a daily basis as part of our dynamic client campaigns. What's in it for you: - Ongoing personal and professional development with a strong...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Global Technology Solutions Ltd's Newcastle Contact Centre. As a representative, you will be the first point of contact for our customers, handling their queries and concerns via telephone and written correspondence.Your Key ResponsibilitiesProvide exceptional...


  • Newcastle upon Tyne, United Kingdom OMC Medical Limited Full time

    Job Title: US Sales Representative (UK-based) Location: United Kingdom (Remote) Company: OMC Medical Limited Employment Type: Full-time Job Overview: We are looking for a highly motivated and results-driven Sales Representative based in the UK to manage and grow our sales in the US market. This role will involve developing new business opportunities,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Vistry Group PLC Full time

    Key responsibilitiesDeliver exceptional customer service by responding to customer enquiries in a timely and efficient manner.Support Sales Consultants by booking viewing appointments to maximise sales opportunities.Collaborate with Sales and Marketing teams to maximise efficiency and drive sales growth.About the roleThis is an exciting opportunity to work...

  • Sales Representative

    5 months ago


    Newcastle upon Tyne, United Kingdom Inc Recruitment Full time

    1. The Position: - Represent clients in field-based direct sales campaigns to enhance their brand recognition and strive to generate additional sales for the client. 2. As a Sales Representative you will participate in events campaigns, setting up stands in high-traffic locations like sports events, bustling shopping areas, local events, etc., to engage...