IT Technical Support Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

We are Air IT Limited, an award-winning Managed Service Provider (MSP) dedicated to delivering exceptional IT and Cyber Security solutions to local SMEs nationwide. Our mission is to empower our teams and clients with unparalleled support, expertise, and innovation.

As a Second Line Network Engineer at Air IT Limited, you will be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. Working as part of a team of seven, you will swiftly handle incoming calls to the Service Desk, effectively prioritizing tickets to ensure technical queries are resolved quickly and customers remain satisfied.

Key Responsibilities:

  • Manage all technical cases effectively, ensuring clients are kept up-to-date with progress
  • Monitor the progress of any matters assigned to the Technical Team
  • Monitor clients' IT systems via the monitoring software
  • Escalate matters in a timely manner if it becomes necessary

About You:

To excel in this role, you will need:

  • Previous experience in an IT helpdesk support role
  • Knowledge and experience of various IT systems
  • Experience in setting up and supporting mobile devices
  • GCSEs in Maths and English or equivalent

Benefits:

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service

Estimated Salary: £32,000 - £40,000 per annum, depending on experience.



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