Technical Support Specialist
5 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Wincanton Trans European Limited. This is a fantastic opportunity for an experienced technical professional to provide expert support for automated solutions at client sites.
The successful candidate will be responsible for investigating tickets, providing effective technical support, and ensuring compliance with company policies and procedures. They will work closely with other teams to help discover and eliminate problems by gathering requirements and implementing solutions.
Key Responsibilities:
- Investigate all tickets reported to the support helpdesk.
- Provide first to second line support, investigate tickets/incidents, and provide a solution within SLA.
- On-call duty to ensure 24/7 support cover for Invar Systems shift rotation.
- Effectively process incoming technical product queries via telephone, email, and cloud-based customer support software.
Requirements:
- Previous Technical Support role experience.
- Self-driven, results-oriented with a positive outlook, keen for new experiences and responsibilities.
- A natural forward planner who critically assesses their own performance and is proactive and self-driven in achieving goals and objectives.
Location: The role will be hybrid-based with occasional travel to the Head office in Cranfield, Milton Keynes, UK.
We offer a competitive salary of £45,000 per annum, plus benefits including a company pension scheme, private healthcare, EV car leasing scheme, and much more.
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