Technical Support Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

Identifi Global Resources is a world-class security and digital transformation solutions provider seeking a skilled Technical Support Specialist to join their Service Desk Team.

As a Technical Support Specialist, you will deliver exceptional service to customers, accurately registering calls for service and providing initial triage, resolving requests where possible or allocating requests for action to the appropriate person.

This role offers a progressive learning and developing environment, enhancing your skills, experience, and technical qualifications.

  • You are required to have a strong understanding of service desk operations, service management, ITIL, and operating systems including office 365 administration, windows 10 and MacOS.
  • A basic knowledge of IT technologies such as MDM, Virtualisation, Networking, Storage, web application development, Sophos Antivirus is also necessary.

The successful candidate will be required to work a shift pattern (7am-3pm or 11am – 7pm) and cover 1 in 4 weekends (£150 extra pay for weekends).

Please note that UK Security Clearance is a requirement for this role, which entails background checks covering any criminal history, credit and finance, and some wider elements. A UK Passport or 5 years continuous UK residency is essential.

With a salary of £24,000 per annum + benefits, this is an excellent opportunity for those passionate about their career and enthusiastic about developing technical support skills.

We estimate the total package to be around £28,500 per annum, making it a competitive offer in the industry.



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