Technical Support Specialist

5 days ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

Are you an IT professional looking for a new challenge? We have an exciting opportunity for a Technical Support Specialist to join our team. This role involves providing 1st and 2nd Line IT Support from a service desk, as well as managing key accounts and being the bridge between schools and the business.

Key Responsibilities:

  1. Provide excellent customer service to internal and external customers
  2. Manage tickets and incidents in a timely and efficient manner
  3. Collaborate with other teams to resolve complex technical issues
  4. Develop and maintain knowledge of IT systems and software
  5. Stay up-to-date with industry trends and best practices

Requirements:

  • Previous experience in an IT support role, preferably 2nd Line Support
  • Experience working within a school or educational setting would be highly desirable
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

Salary: £25k-£29k + benefits

Working Hours: Monday-Friday 8:30am-5pm

About Us:

We are a leading provider of IT services to the education sector, and we are committed to delivering exceptional results for our clients. If you are a motivated and enthusiastic individual who is passionate about IT and customer service, we want to hear from you



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