Technical IT Support Specialist
1 day ago
Michael Page International is a leading provider of recruitment services, connecting talented professionals with top employers worldwide. Our mission is to deliver exceptional results through innovative solutions and expert knowledge.
Job Summary
We are seeking an experienced Technical IT Support Technician to join our team as a Technical IT Support Specialist. The successful candidate will provide technical support to automated solutions at client sites, working closely with other teams to discover and eliminate problems. This role offers a unique opportunity to develop your career in a fast-paced environment with ongoing progression and training available.
About the Role
This is a full-time position that requires strong analytical skills, attention to detail, and excellent customer focus. As a Technical IT Support Specialist, you will be responsible for investigating tickets reported to the IT helpdesk, triaging existing tickets, and escalating to relevant teams if needed. You will also work closely with other teams to ensure all tickets are up-to-date and provide effective technical support to clients. Key responsibilities include:
- Investigate all tickets reported to the IT helpdesk.
- Triage existing tickets and escalate to relevant teams if needed.
- Work closely with other teams to ensure all tickets are up-to-date.
- Provide 1st response to Incidents raised and provide a 1st fix or escalate incidents to the appropriate department.
Requirements and Qualifications
To be successful in this role, you will need:
- A proven track record in an IT Technical Support/helpdesk environment.
- A proven track record in Warehouse/logistics/distribution/supply chain environments.
- Good written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience.
Benefits
As a valued member of our team, you can expect a comprehensive benefits package including:
- Annual salary ranging from £30,000 - £35,000.
- Quarterly bonus up to 10% after probation.
- Comprehensive benefits package - company pension scheme, private healthcare, EV car leasing scheme + much more.
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