Technical Support Specialist
5 days ago
We are seeking a skilled Technical Support Specialist to join our Customer Support team at Senceive Ltd. This full-time hybrid role offers a competitive salary and excellent benefits package, including 25 days of annual leave entitlement and automatic enrollment in our Workplace Pension Scheme.
The successful candidate will be responsible for providing support to customers ahead of, during, and after new project installations, replacements, and changes. This includes clarifying technical requirements, setting up monitoring diagrams, attending site visits, and assisting with fault diagnosis and reduction.
This role requires strong analytical skills, attention to detail, and excellent communication skills. The ideal candidate will have demonstrable experience in customer service, preferably in an engineering or technical environment. Spanish and/or Portuguese language skills are desirable.
Key Responsibilities:
- Provide technical support to customers
- Clarify customer technical requirements
- Set up monitoring diagrams and users
- Attend site visits as required
- Assist with fault diagnosis and reduction
Requirements:
- Customer service experience in an engineering or technical environment
- Excellent communication and interpersonal skills
- Demonstrable experience working in a fast-paced environment
- Ability to work effectively in a team
Salary: £35,000 - £45,000 per annum (dependent on experience)
Benefits: 25 days of annual leave entitlement, automatic enrollment in our Workplace Pension Scheme, Group Life Assurance, Private Healthcare & Cash Plan, Cycle to Work Scheme, Home & Tech Scheme
Location: Milton Keynes, UK (with occasional travel to customer sites)
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