Technical Support Specialist

4 days ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

We are seeking a highly skilled Technical Support Specialist to join our IT team at CV-Library in Milton Keynes. In this role, you will provide second-level support for software and hardware systems, troubleshooting complex technical challenges and delivering expert training to internal and external customers.

About the Job
  • Deliver exceptional service to customers, reflecting our core values of professionalism and integrity.
  • Respond promptly to support requests via phone, email, and in-person interactions.
  • Collaborate with internal teams to improve system functionality and procedural efficiency.
  • Utilise industry-leading resources, including FAQs, knowledge bases, and software updates, to resolve customer issues effectively.

Estimated Salary: £60,000 - £80,000 per year

Location: Milton Keynes, Buckinghamshire



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