Customer Service and Administration Specialist

2 days ago


London Borough of Harrow, United Kingdom Brook Street Full time

Brook Street is currently seeking a Customer Service and Administration Specialist to join its busy team in Harrow. As a key member of the department, this role will play a critical part in delivering an exceptional customer experience and supporting business operations.

Job Overview

This permanent position involves managing tasks, providing top-level customer service, and ensuring compliance with set processes and procedures. The successful candidate will have previous experience working in a repairs administrator/planner/dispatcher role and possess excellent communication skills.

Key Responsibilities
  • Task Management: Coordinating and prioritizing tasks to ensure efficient workflow and meeting deadlines.
  • Customer Service: Providing outstanding customer service via inbound/outbound calls, emails, and other communication channels.
  • Compliance: Ensuring adherence to company procedures and policies to prevent complaints and mitigate issues.
Requirements

To be considered for this role, you must have:

  • Previous Experience: Minimum 1 year of experience in a repairs administrator/planner/dispatcher role.
  • Excellent Communication Skills: Ability to communicate effectively with customers and colleagues.
  • Technical Skills: Proficiency in email and Microsoft Outlook, as well as basic knowledge of purchasing and inventory management systems.
Benefits

Brook Street offers a competitive salary package, including:

  • Salary: Estimated £25,000 - £30,000 per annum, depending on experience.
  • Annual Leave: 28 days, plus bank holidays.
  • Progression Opportunities: Regular career development plans and training programs.
Location

The successful candidate will be based in our Harrow office, where they will work closely with the team to deliver exceptional results and support business growth.



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