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Escalator Service Manager
2 months ago
Stirling Warrington is seeking an experienced Escalator Service Leader to play a key role in managing field operations and ensuring high-quality service delivery.
Key Responsibilities:- Optimise Resource Allocation: Manage the staffing of service engineers and technicians, including route planning, workload distribution, and skill matching.
- Maintenance Portfolio Management: Oversee the maintenance portfolio, from service contract acceptance to collection of bad debts, while ensuring customer satisfaction.
- Repair Sales Targets: Deliver on repair sales targets as set by the Regional Director.
- Team Leadership: Lead and support engineers and technicians, enhancing customer satisfaction, work quality, and operational efficiency.
- Customer Communication: Address customer complaints, manage claims, and ensure timely follow-up on service issues.
- Quality and Safety Audits: Conduct regular quality and safety audits to maintain high service standards.
- Issue Resolution: Manage and resolve issues with underperforming units in collaboration with the Regional Technical Specialist.
- Chargeable and Non-Chargeable Repairs: Oversee chargeable and non-chargeable repairs, from sales to completion, working closely with the credit control team to collect outstanding debts.
- Sales Support: Support sales activities by recovering lost units and converting products approaching warranty expiration into new contracts.
- Employee Development: Foster employee development through on-the-job training, safety sessions, and toolbox talks.
- Performance Review: Lead monthly meetings with your team to review performance, set goals, and address any challenges.
- Compliance: Ensure all work is carried out in compliance with company health, safety, and environmental policies.
- Qualifications: Degree qualified or equivalent in a relevant technical or business field.
- Experience: Experience in Management or Engineering in the lift & escalator industry.
- Customer Relationships: Proven track record in managing customer relationships and delivering exceptional service.
- Industry Knowledge: Knowledge of the lift or escalator industry or facilities management is desirable.
- Leadership Skills: Strong leadership skills, with excellent communication and problem-solving abilities.
- Pressure Management: Ability to work under pressure and meet deadlines.
- Travel: Willingness to travel as required.
- Competitive Salary: Competitive salary of up to £53,000 per annum.
- Benefits Package: Comprehensive benefits package including pension, healthcare, and bonus schemes.
- Bonuses: Opportunity for Bonuses.
- Dynamic Work Environment: A supportive and dynamic work environment with opportunities for growth and career development.
- Ongoing Training: Ongoing training and development to enhance your skills and career progression.
