Service Delivery Manager for Dispute Resolution

7 days ago


Durham, Durham, United Kingdom Stirling Warrington Full time

Role Overview:

As a key member of the Stirling Warrington team, you will play a vital role in managing field operations and ensuring high-quality service delivery for our Disputes Resolution Service.

Key Responsibilities:

  • Lead and manage a team of Escalator Engineers to deliver exceptional service to our clients.
  • Develop and implement strategies to improve service quality, efficiency, and customer satisfaction.
  • Collaborate with cross-functional teams to resolve disputes and ensure timely resolution.

Requirements:

  • Proven experience in field operations management, preferably in the escalator industry.
  • Strong leadership and communication skills to motivate and guide a team.
  • Ability to analyze complex issues and develop effective solutions.

What We Offer:

A competitive salary, opportunities for professional growth and development, and a dynamic work environment that values innovation and teamwork.



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